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Parts Advisor
3 months ago
**The Company** - The core values central to the success of my client's company are safety, quality, respect, integrity, commitment and professionalism. They strive to deliver the best quality products and services to all their stakeholders.
Since the brand entered the UK market in 1965, they have been a key supplier to several other leading manufacturers in the agricultural, construction and grounds care industries including Grimme, Kuhn, Väderstad and Timberwolf.
**The role - **As a Parts Advisor at my client, you'll play a vital role in ensuring our customers receive the best possible support when it comes to their machinery needs. You'll work closely with our Service Managers and Technicians to identify, locate, and supply the necessary parts for repairs and maintenance. Your expertise will be essential in keeping our state-of-the-art workshops stocked and organized, and you'll be instrumental in providing exceptional customer service through your knowledge of our diverse range of machinery and products.
**The Responsibility**:
- Engaging with customers to promote and sell parts and/or services, both in-person and over the phone.
- Supplying Service Technicians with required parts.
- Utilising catalog systems to identify and quote parts for various groundscare equipment.
- Assisting in the preparation and maintenance of merchandise displays in the showroom.
- Verifying receipt of incoming shipments and addressing any discrepancies.
- Implementing sales parts marketing plans and contributing ideas for future campaigns.
- Conducting telemarketing sales operations.
- Managing inventory, invoicing, and other administrative tasks while maintaining a clean and organized parts inventory.
**The Requirements**:
- Knowledge of related industries and equipment (preferred).
- Exceptional customer relationship skills.
- Familiarity with relevant franchises and competitive products.
- Ability to work effectively in a team environment.
- Willingness to work extended hours and weekends.
- Passion and drive for exceeding targets.
**Job Types**: Full-time, Permanent
**Salary**: Up to £35,750.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Norwich, Norfolk (required)
Work Location: In person
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