Linkline Officer X 4

3 weeks ago

London Borough of Hounslow, United Kingdom London Borough of Hounslow Full time

Job description

Would you like to be a part of The London Borough of Hounslow, whose diverse workforce are committed to making a positive difference for our residents and visitors by ensuring the quality of our services are maintained to a high standard?

Hounslow Council is an outstanding council serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships across the borough which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place, full of potential, but a borough hit hard -socially and economically -by Covid-19. We have stepped up for our residents and businesses like never before.

**About The Role**

About The Linkline team. We operate 24 hours a day 7 days a week offering a range of alarms to residents within the borough. As a Linkline Officer you will work shifts covering the control centre answering a range of calls from clients activating their Telecare alarms to visiting clients in their homes or living in Sheltered Schemes within the Borough. This may include offering assistance during an emergency and using equipment to provide an assisted lift to a client who is uninjured.

**Key Responsibilities**:

- To staff the call answering/scancom system, respond to calls in an appropriate manner to meet the caller’s needs and record the nature of each call and the action taken.
- Make routine calls to clients to check on their well-being as required and where required use the lifting chair after completing an assessment if necessary.
- To co-ordinate out of hours responses with the emergency services in response to a range of Council emergencies such as fire, flooding or gas leaks within the borough.
- Diagnose and replace faulty dispersed alarms, following Health & Safety guidelines, assist clients in use of alarm system and complete paperwork.

**Your Skills**:

- Ability to work on own initiative with minimum supervision prioritising and responding calmly and efficiently in an emergency understanding the need for and ability to maintain confidentiality.
- Good standard of numeracy and literacy and ability to keep accurate records and collate data.
- To communicate effectively with all levels of staff, outside bodies and members of the general public, representing the organisation and service users.
- A good understanding of IT systems and ability to use these within the role, including Call Handling systems.

**Essential for The Role**:

- Hold a full driving licence and able to drive an automatic car
- Enhanced DBS

This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers. The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.

**Interviews will be held during week commencing 6 February 2023.

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