Customer Service Manager

1 day ago


Paisley, United Kingdom Kent Foods Ltd Full time

**Customer Service Manager**

**Salary: £ Negotiable depending on experience**

**FMCG Sector**

**Near Paisley**

**Monday to Friday, 35 hours per week**

**Permanent**

**Who we are**:
We are a £250 million turnover group of companies specialising in food packing and distribution. Our group consists of Tom Walker (cheese), Henley Bridge (chocolate and fine foods), BFP (ingredients for artisan bakers) and Kent Foods (commodities such assugar, milk powder, etc). We also own two overseas companies, Kent Foods BV in the Netherlands and, newly formed, Jones and Kent in Malta.

**The opportunity**:
This position will be with Kent Foods and will be based at our offices next to Glasgow Airport.

Over the years we have built up a sound base of smaller customers who require mixed deliveries of composite products and these have now grown to a size (in excess of two hundred). This division needs more attention than it is currently receiving and, ifgiven the attention it deserves, we believe there are many more companies who would become valuable customers. At the same time, we would like to transfer as many customers as possible over to web ordering (on the 'Kent Foods Direct’ website) as this willmake the running of the division more efficient and provide an even better service to customers.

**Customer Service Manager - Summary of Responsibilities**:

- Manage the current customer base
- Improve customer service experience
- Liaise with customers on a daily basis to assist with orders
- Take ownership of customer issues and follow problems through to resolution
- Liaise with the distribution team to ensure timeous deliveries to customers
- Ensure sales targets are achieved
- Provide weekly Sales Report
- Ensure high standards and professionalism at all times

**Skills, Experience and Qualifications required**:

- Proven working experience as a Customer Services Manager or similar
- Motivated and organised
- Computer literate (incl.MS Office)
- Attentive to detail
- Ability to work as part of a team and on own initiative
- Previous work in Food Sector desirable, but not a requirement



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