Maintenance Coordinator

5 months ago

Birmingham, United Kingdom Aspect Housing Ltd Full time

**Job Post: Maintenance Coordinator**

**This role is self-employed and permanent(Full Time)**

**Responsible to: Housing Services Manager**

**Shift Pattern**:9.00 am - 5.30 pm (37.5 hrs. per week)

**Purpose of the Post**:
The goal of this role is to liaise with the Housing Services Manager ensuring that any issues with projects post completion are addressed promptly. To manage, schedule, and purchase maintenance services and supplies for the organization. To organize and schedule maintenance contractors to perform the various duties required to keep maintenance operations running smoothly as well as schedule and manage their work orders. To manage the maintenance budget and handle payments for maintenance services and necessary equipment and supplies.

You will be required to support an in-house maintenance staff, providing administrative assistance to the manager. Tasks include managing work orders, communicating with tenants or departments regarding maintenance work needed, handling purchasing of supplies and materials, and working with outside vendors.

Key performance indicators include response time on work orders, budget management, and customer satisfaction.

To work within Aspects policies and procedures at all times and undertake any other tasks consistent with the objectives of this post, and commensurate with the grade.

This job description is indicative of the range of current duties and responsibilities for the post, it is not comprehensive. It is inevitable that the duties will change to reflect organisational change, and it is essential therefore that is regarded with a degree of flexibility, so that changing needs and circumstances can be met. All changes will be discussed with the post holder.

**Responsibilities**
- Managing submitted work orders and communicate with internal departments.
- Handle purchasing of cleaning supplies, equipment, and other maintenance items while adhering to budget requirements
- Stay organized in businesses with robust PM schedules and continuous work requests
- Communicates clearly and often with contractors, tenants, maintenance staff, and managers
- Think ahead about tasks that must be completed next to provide exceptional administrative support
- Organize surveys, sub-contractors, and work closely with all departments.
- Order required materials to be ready on time for planned maintenance work and progress delivery
- Calculate prices for maintenance work
- Adhere to budget requirements in making purchasing decisions
- Record and investigate any complaints received from customers
- Plan and maintain the schedule in conjunction with the maintenance team and the manager
- Receive reactive maintenance jobs from residents (or our Departments) in relation to the accommodation and progress these through our job tracking software.
- Liaise with the property manager, contractors, residents and landlords to ensure all parties are kept fully up to date with the progress of maintenance jobs and cost approval is sought where appropriate
- Assist the property manager in preparing annual maintenance budgets for the developments we manage
- Liaise with other parties as required such as insurance companies, surveyors, building control / planning department
- Send invoices to landlords for organized maintenance/tests and follow up with a phone call if unpaid
- Plan and oversee all certificates & test activities.
- Any other associated duties as may be required.
- Organisational skills
- Experience in planning maintenance operations
- Professional telephone manner
- Problem-solving ability
- Ability to work under pressure and with time constraints
- Proficiency in Microsoft Office software

**Job Types**: Full-time, Permanent

**Salary**: £12.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Maintenance Coordination: 1 year (preferred)

Licence/Certification:

- UK Diving License (preferred)

Work Location: In person

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