Senior Help Desk Operator

3 weeks ago

Ballymena, United Kingdom Brook Street Full time

**SENIOR HELPDESK OPERATOR**

**THE EDUCATION AUTHORITY NI**

**BALLYMENA**

The Role:
We are recruiting for an exciting position of **Senior Helpdesk Operator**, as part of the ICT Department in the Education Authority Northern Ireland based in their Ballymena office. This is an excellent opportunity to work within the Public Sectorand develop your career by providing advice and assistance to Education Authority officers, and other professionals.
You will be part of a strategic vision to Inspire, Support and Challenge all their children and young people to be the best they can be.

**What will be your primary responsibilities?**
The role will involve, but not be limited to you performing the following:

- Resolution of IT Service desk calls. Assessing the call and using problem solving skills to resolve the issue for the user or where necessary assign or escalate the call to the most suitable IT officer.
- Setup and issue of computers to staff including installation of any required software.
- Supporting users and computers operating in a network environment.
- Assist with the setup of computers across multiple sites as required.
- Update and maintain user and computer accounts on Active Directory as well as maintain records associated with assets management.
- Identify and organise re-deployable computers for disposal scheme or defunct computers for secure scrappage.
- Check backups of critical systems daily and maintain the accompanying register.
- Assist with the design, review and update of IT Support Service procedures and forms.
- Liaise with various external maintenance contractors.
- Monitor systems to ensure most efficient operation.
- Test and evaluate software as required.
- To carry out any required daily administration duties.
- Any other duties as required by the ICT Support Service.

**Essential Criteria**
You must have:

- Experience of using standard MSOffice/MS365 suite e.g. Word, Excel
- Experience of using Windows 10 in a work environment.
- Experience of setting up and supporting computers and peripherals in a work environment.
- Experience supporting networked computers and peripheral in a work environment.
- Excellent IT problem solving skills.
- You must have good organisational and communication skills and be customer focused.
- Use of a vehicle to visit sites and work in other ICT offices across EA as and when required.
- Able to carry equipment e.g. computers, monitors, small printers etc
- Willingness to learn. Able to follow procedures & instructions and complete tasks to timescale
- Ability to work alone or as part of a team
- Good time keeping and attendance

**Desirable Criteria**
- Previous IT Service Desk experience.
- Active Directory Experience

**Benefits**
In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits: -- Full training and induction
- Work with a leading Public Sector Organisation that promotes diversity and inclusiveness
- Competitive rates of pay - £13.28 per hour
- Accrue holiday hours as you work
- Brook Street (UK) Ltd back-office support and mentoring
- No weekend work (Shift pattern Mon-Fri 9am-5pm)

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