Casual Cafe Assistant

2 days ago

Bridgend, United Kingdom Awen Cultural Trust Full time

**Cwmni Cyfyngedig Masnachu Awen**

Mae Ymddiriedolaeth Ddiwylliannol Awen yn elusen restredig wedi ei lleoli yn Ne Cymru, sydd yn berchen ar is-gwmni, y cwmni cyfyngedig Masnachu Awen. Ein pwrpas yw i wella bywydau.



**Awen Trading Ltd**

Awen Trading Ltd is the commercial arm and wholly owned subsidiary of Awen Cultural Trust a registered charity based in South Wales. Our purpose is to make people’s lives better.

**Position:**:**Basis**: Casual

**Status**: Casual

**Base**:Bryngarw Country Park

**Accountable to**:Head of Food and Beverage

Are you organised, efficient, and friendly and do you enjoy providing excellent customer service, if so, we would love to hear from you.

You will be responsible for cultivating a friendly relationship with customers while ensuring that they receive prompt service of our delicious food and beverage offer.

Interacting with customers is a key part of the job, and to be a success you’ll need to be helpful and courteous with a ‘can-do’ approach, have an engaging personality, enjoy working as part of a fun team and have the commitment to customer satisfaction and service excellence.

This is very much a 'hands on' position where you will be required to maintain high standards of customer care and cleanliness and working as a team, you will be instrumental in ensuring our Café’s thrive and become a place for all to meet and enjoy.

**In this role you will**:

- Demonstrate the highest standards of customer welcome and care when assisting customers at the counter and delivering orders to tables.
- Give advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience and repeat business.
- Handle customer complaints at the first level and report back to managers where necessary.
- Ensure adequate stock levels of supplies and consumables for café area, managing orders and stock rotation.
- Keep up to date with special promotions, create displays, up sell and positively promote products and services of Awen.
- Ensure the security of product and cash, take payments accurately and be vigilant for shoplifters and fraudulent credit cards etc.
- Ensure that high levels of hygiene, sanitation and safety are applied at all time.
- Ensure that Awen and client policies and procedures, site rules and statutory regulations relating to Food Safety, Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH are adhered to.

**General Duties and Responsibilities**:

- Be responsible for your own safety and that of other staff and any member of the public who may be affected by your acts and omissions at work.
- Participate in any training and development activities to maintain own development or to enhance competence within job role.
- Uphold and integrate our purpose and values in all that you do.
- Ensure that activities are completed in accordance with Awen’s commitment to equalities and diversity and in line with best practice and legislation.
- This is not a complete statement of all duties and responsibilities comprising this post, which may have to be varied to meet the changing needs of the Trust.

**Conditions of your appointment**

**References**: Two satisfactory references of which one should be your last employer. Where possible, both should be from previous employers.

**Eligibility to work in the UK**: You are required to provide originals of one of the following documents as proof of your eligibility to work in the UK: birth certificate issued in the United Kingdom in conjunction with form P45, Form P60 or a pay slip from previous employment, current passport issued by a member state of the EEA or official immigration document showing that you are eligible to work in the United Kingdom.

**Requirements:**:**Person Specification (Essential criteria are indicated as (E))**
- Pride in your work always aiming to provide the highest of standards and continually striving to improve and develop (E)
- Leads by example is well presented, conforms to uniform standards is professional and has a can-do attitude (E)
- Friendly, and approachable, enjoys working as part of a team and sharing best practice (E)
- Commitment to personal development (E)
- You will welcome and embrace change with a positive attitude (E)
- Passion for excellent customer service with a keen interest in food (E)
- Adaptable and flexible to meet demands (E)
- Enjoys making a person rapport with customers
- Demonstrates a proactive and positive attitude whilst embedding Awen’s values throughout

**Qualifications, Skills, Abilities and Experience**:

- Excellent time management and organisational skills to ensure food is served on time and a great customer experience is achieved (E)
- The ability to think on your feet and make effective decisions whilst working under pressure (E)
- Excellent communication skills including active listening (E)
- Knowledge of safe working and food hygiene practices (E)
- Basic Food Hygiene Qualific

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