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Senior Project Coordinator

5 months ago

Portsmouth, United Kingdom BTS Full time

**Senior Project Coordinator - Job Advert**

BTS have a fantastic opportunity to join our busy European Operations team at Senior level. This vacancy will be based in either Portsmouth or London.

This role is placed at the 2nd stage of our Operations roadmaps, therefore for an entry level position please look at current Project Coordinator vacancies.

**The Company**

BTS is a global professional services firm headquartered in Stockholm, Sweden, with some 600 professionals in 33 offices located on six continents. We focus on the people side of strategy working with leaders at all levels to help them make better decisions, convert those decisions to actions and deliver results.

We work in small teams to develop customised business simulations and other learning solutions and then we facilitate learning journeys directly with our clients in a setting that incorporates humour, fun and competition. BTSers are expected to be team players, leaders, and entrepreneurs.

**The Role**

No two days are the same as we coordinate and deploy the logistics for our programs to regional and global clients You will provide senior project support on the execution of these programs, working with multiple stakeholders to ensure each client project is run successfully, in time and on budget Service is key and the Europe Operations team are at the heart of our client success management. A fun team dynamic and attitude to work supports us to be at our best whilst delivering the highest service and results to our clients.

Hours are generally between 9.00am to 5.30pm (UK) Monday to Friday, but some flexibility is required due to global sessions.

**Responsibilities**
- Provide senior logístical & administrative support to Client Delivery Teams [globally]. This will involve, but not be limited to:

- Owning project deliverables across multiple mid-size clients; executing with high quality and responsiveness
- Accurately maintaining BTS business critical information on assigned projects / tasks
- Workshop or POD (Virtual Group Coaching) coordination
- Liaising and building relationships with the external facilitator network
- Approving and launching new programmes via our in-house digital systems (Changr, Coach OS, Momenta) and monitoring participant engagement
- Workshop logistics, including, but not limited to shipping of IT, ordering printed materials, visa processing, hotel booking
- Supporting the finance department with the invoicing process including obtaining purchase orders, expenses validation and credit control
- Managing client SLA terms, responding to issues, and escalating to Client Delivery team
- Build strong client relationships with key stakeholders; be the primary ‘go to’ for area of responsibility with your clients
- Provide customer service support for Virtual Deliveries in the role of Digital Operator. This will involve, but not be limited to:

- Setting up and managing virtual sessions on platforms such as Zoom and MS teams
- Providing live in-session support such as running polls, moving participants into break-out rooms, technical issues, managing simulations and pushing out links and documents
- Contributing to post session debriefs, with an aim to improve the Operator library and delivery collateral for the wider team
- Work in close partnership with client and internal account teams to innovate, identify and action recommendations for process improvement that could benefit client and team ways of working
- Maintain accurate data on the businesses ERP (Resource & Financial tracking) system and in line with Operations KPI targets, addressing areas affecting performance targets.

Further to these duties, you may have the opportunity to work with one of our specialist teams, to expand your skills and experience:

- Translations Team
- Digital Operator Specialists
- Digital Help Desk

**Who we are looking for**:

- Organised, analytical, and experience of working on multiple projects simultaneously, with exceptional attention to detail
- An individual looking for their next challenge in a Project Management profession
- Highly pro-active; always a step ahead and on top of tasks at hand whilst keeping an eye on the long-term goals of a project
- Strong communication, able to relay instructions and decisions clearly both verbally and in writing
- To be able to demonstrate workload prioritization and delegation, able to get things back on track quickly
- To be able to mentors Technician level team members, acting as advisor and supporter
- A relationship builder, capable of managing various internal and external stakeholders
- A pragmatic thinker who looks for opportunities to improve existing processes, with the client and team at front of mind using data to make decisions that qualify & drive these
- Constantly looks for opportunities to improve performance, seeks out feedback, and embodies BTS’ high standards and behaviours
- Digitally savvy, ideally with experience using virtual meeting platforms (s