Customer Service Agent

2 weeks ago

Surrey, United Kingdom Quick International Courier Full time

Aid and assist clients in all phases of consignment preparation. Handle and monitor Client activities ensuring compliance with all agreed company policies. Handle and monitor live network activities ensuring adherence to agreed rate structures and pricing policies.

**YOUR ROLE**

To work collaboratively with all other departments to ensure maximum client satisfaction.

**YOUR RESPONSIBILITIES**

Managing the green light approval process for consignments destined to non EU destinations.

To assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).

Ensure compliance with company policies and procedures.

Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.

Tracking and tracing consignments and providing the client with status updates throughout transit. Process client’s daily reports and manifests.

Monitoring and actioning of special alarms (SPA’s) via Quick Track.

Develop and maintain good working relationships with clients.

Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.

Providing assistance to & working alongside Customer Relationship & Key Account Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.

Answering the phone in a professional and timely manner. Taking messages and passing all relevant information in the absence of the call recipient.

**YOUR SKILLS AND EXPERIENCES**

Specialist (Biopharm) Courier Operations Experience.

Customer Services Experience

Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.
Excellent understanding of World Geography.

Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders.

Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products.

Awareness of time zones for different regions.

Understanding of transit milestones (COB/POD etc)

Negotiation and problem solving skills.

Teamwork skills and strong self-motivation ability.

Good numeric / financial ability.

Ability to work successfully under pressure

**GOOD REASON TO JOIN**
Quick offers competitive wages, Private Medical Insurance, Contributory Pension Scheme, Life Assurance, PHI Income protection. Our Colleagues enjoy our Route 2 Rewards scheme which offers discounts on everything from groceries to holidays, dining out and much more. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. As part of the Kuehne + Nagel group of companies, joining our organization brings a wealth of opportunities to grow and expand your career.

**CONTACT**
Quick Group Human Resources

**Quick International Courier**
**_QuickSTAT_**
**_Quick Specialty Logistics_**
**_Sterling Global Aviation Logistics_**
**_A Kuehne+Nagel Company_**

From trial to treatment, QuickSTAT provides around-the-clock logistics and transportation solutions. Life science companies throughout the world rely on QuickSTAT to help bring important new drugs and medical protocols to market. With a team of logistics experts and complete end-to-end services, time
- and temperature-sensitive clinical research specimens, investigational drugs and biologics are always handled with the utmost care, ensuring integrity and patient safety.

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