Fitness Receptionist

4 days ago

West London, United Kingdom Ten Health and Fitness Full time

**_Permanent - 40 hours/week_**:

- **_Location - Notting Hill (Ladbroke Grove)_**

We’re looking for a **Fitness Receptionist / Client Advisor **to join the Front of House team at Notting Hill studio.

**Ten Health and Fitness **are one of the key operators within Boutique Fitness and Wellness sectors, offering a unique and integrated mix of Dynamic Reformer Pilates and Fitness Classes, Physiotherapy, Massage therapy, Clinical Exercise prescription and Retail across 10 London sites and online. We’re 6-time winners of the Tatler Gym Awards.

**About the role**:
The Client Advisor is the first point of contact for our clientele. They are responsible for maintaining a high level of customer service, enhancing the customer experience, and monitoring studio standards and supporting the studio management and the wider team.

Our ideal applicant is proactive, reliable, enthusiastic, proud, professional and of course, have an interest in health and fitness.

**What you’ll do**:

- Ensuring the best possible experience for each client, greeting & offering assistance wherever possible
- Being fully aware of the day’s schedule and appointments, and have communicated with the team
- Promoting our various services and Circle of Care
- Encouraging clients to purchase block bookings, retail or physio products
- Supporting the studio with standards and administration

**What you'll bring**:

- Experience working in hospitality, health and beauty industry or fitness environment
- Experience in managing bookings and reservations
- Knowledge of Mind Body Online is highly desirable

**What could Ten Health & Fitness offer you?**
- £10.25 per hour + commissions
- Clear career development opportunities to become Studio Manager
- Additional annual leave per year of service
- Free Pilates classes and discounted Physio & Massage sessions

**Job Types**: Full-time, Permanent

**Salary**: £10.25 per hour

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Referral programme
- Sick pay
- Store discounts
- Wellness programmes

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Commission pay

Application question(s):

- What can you bring to Ten?

**Experience**:

- Sales: 1 year (required)
- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

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