Insurance Administrator

2 weeks ago


Milton Keynes, United Kingdom Ascendant Recruitment Full time

**Insurance Administrator**

**Remote working mainly, but must ive in commutable distance to Milton Keynes**

**£22,000 -£24,000 per annum**

**Hours - 8.45 - 5.15pm (Monday - Friday)**

Our client, an independant insurance broker, is seeking a highy accurate, organised and self-motivated administrator to join their friendly team.

**Your duties will include**:

- Actioning client requests such as policy changes (new member additions, member lapses, status changes etc)
- Confirming all action taken to both client and insurer in writing
- Noting all correspondence undertaken with clients in the database
- Keeping client policy details current and correct in both the database and the paper/electronic client file
- Monthly membership reconciliations
- Excess claims settlements
- Dealing with invoices and invoice queries on behalf of client and insurer
- Ensuring best possible customer service is provided to clients and that any issues are escalated to management promptly
- Assisting the Account Manager with tasks such as, chasing and logging renewals (groups) going out to quote, renewal confirmations, checking quotations
- **Claims**:

- answer claims calls, authorise claims, decline claims, contact hospitals to arrange fixed price packages, refer to Trustees for authorisation, deal with hospital queries

At least 2 years Previous Administration and customer service service experience is required for this role. Insurance/claims experience woud be advantageous

OS1234


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