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Retail Betting Assistant

4 months ago

Newcastle upon Tyne, United Kingdom Flutter Entertainment Full time

**YOUR ROLE IN THE TEAM?**

Paddy's Retail Betting Assistants are the face of the business We want people who love talking and getting to know our customers. Staying calm under pressure, you must constantly look for ways to improve yourself and the shop. We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence Ideally, we want people who will embrace technology as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.

We want all our people to always want to achieve more so when we say progression, we mean it Be BraveMap your journey to reach your career goals through endless opportunities within our business. Your journey with us is simply what you make of it Don't worry if you've never worked in the betting industry before, we'll give you the knowledgebut it's your attitude that counts Does this sound like you? If so, keep reading

**HOW WE DO IT?**

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will include serving our customers both in shop and over the telephone, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

**Other duties will include**:

- Step up and guide operations in the absence of the Shop and Deputy Manager
- Responsible for all shop operations including opening/closing procedures and cash management procedures
- Taking and processing customer bets through our multiple channels available which include but are not limited to our betting terminals, telephone services and in shop transactions
- Keeping and maintaining shop presentation standards
- Ability to adapt to different situations while still staying completely customer obsessed
- Play by the rules by complying with Social Responsibility duties
- Are you proactive, eager and focused on results? Do you have the potential to achieve shop goals and targets? Do you have a team player attitude and relish opportunities to show leadership skills? Paddy Power can give you the tools to do all of these things whilst continuously upskilling your knowledge through our Learning Academy.

**WHATS IN IT FOR YOU?**

**Money Baller **- Reap the rewards
- **Industry leading pay-rates **. Why wouldn't you get paid more to do the same job?
- **Salary Increase after 12 months service **. PPRewarding punters and employees since 1988.
- **Additional Premiums for Overtime, Sunday & Bank Holiday **. We all deserve a little extra.
- **Paid Rest Breaks **. Only PP pay you to not work.
- **Annual Bonus & Cheltenham Bonus **. If we winYou win.
- **25% discount on Flutter Shares **. Get your ‘Share' of the winnings.
- **Refer & Earn scheme **. Having a friend at work will make you hate your job less.

**Team Doc **- Healthy worker is a happy worker
- **Maternity & Paternity leave top up. **This is not paid babysitting.
- **Wedding Leave **. Up to One-week additional leave for years of pending punishment
- **Health Insurance **(10% discount). Needed for all those years of pending punishment...
- **Pension 4% Employer Contribution after 2 years **. Grow oldGracefully.
- **Six Free counselling sessions & 24/7 EAP Telephone Support **. Even we know some benefits don't need a joke...

**Craic & Banter **- Working and living your best life
- **Competitions with prizes like iPad and holidays **. Who wouldn't want a holiday after the past two years?
- **Big Christmas and Summer Party **. Who doesn't love watching their manager slide across a dancefloor?
- **Lifestyle and Retail discounts (WRKIT) **. You don't always need a bus pass to get discounts.
- **Live sports streamed in shop **. Horse racing, football, GAA, rugby, golf. watch it all while at work