Customer Service Advisor

1 month ago


Borehamwood, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Job description**

**Customer Service Advisor**
This is a full-time position working Monday - Friday with shifts in between 8am - 6pm.

**The role and responsibilities**:

- Working in the complaints team, the main responsibility will be to assess complaints received from initial analysis and investigation through to conclusion, resolving informally where possible.
- Identify customer needs and resolve their problems, offering advice and alternatives where necessary.
- Effectively communicating with customers in a timely and efficient manner whilst always bearing in mind the relevant regulatory requirements.
- Inputting data into the system where needed.

**What we are looking for**:

- Previous Customer Service experience is essential
- Good organisational skills
- Confidence using Excel and Word
- Good telephone manner and ability to use empathy while speaking to a wide range of customers



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