Customer Support Advisor

6 months ago


Norwich, United Kingdom QD Commercial Group Holdings Full time

We are looking for a Customer Support Advisor to join the QD Family at our Norwich Operations Office

The main purpose of this role is to communicate with customers effectively and efficiently to resolve queries and complaints. We are looking for a polite and friendly individual who is confident talking to customers and has a professional and mature attitude.

Main duties:
1) Communicate with customers via various platforms, dealing with their enquiries and requests

2) Process courier related tracking enquiries and parcel claims

3) Processing of payment using various payment providers

4) Liaise with internal teams, third party agencies and suppliers to resolve enquiries

5) Arranging refunds and/or compensation where required

6) Prioritising your workload to maximise productivity

This is a full time position, working Monday to Friday.

Benefits will include staff discount in all of our stores, pension scheme and extra loyalty holiday days (including your birthday day off)

**Job Types**: Full-time, Permanent

**Salary**: £21,673.60 per year

**Benefits**:

- Additional leave
- Company events
- Discounted or free food
- Employee discount
- Store discount

Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person



  • Norwich, United Kingdom Reed Business Support Full time

    We are currently recruiting for a number of Customer Service roles based in Norwich. The company have free parking and are also accessible on a bus route. This is a great opportunity to join a busy and fun team. The hours are Monday to Friday 8am-5pm KEY RESPONSIBILITIES: - Compliance with Data Protection Act & GDPR - Compliance with Company Policies &...


  • Norwich, United Kingdom Reed Business Support Full time

    Do you have great Customer Service Skills? Looking to develop a career within insurance? Look no further! A Leading insurance brokers on the outskirts of Norwich are seeking experienced Customer Service Advisor As a Customer Services Adviser you will play a key role in the success of an expanding local business, ensuring the office runs like clockwork and...


  • Norwich, United Kingdom Carousel Consultancy Full time

    **Exceptional Customer Services Advisor Needed - Innovative and Expanding Co. - Dereham - up to £26k + bonuses** Carousel is the proud recruitment partner of an innovative company that is rapidly expanding across the UK and is looking to hire a **Customer Services Advisor **to join their successful Customer Service team. **What’s on offer?** The salary...

  • Customer Advisor

    3 days ago


    Norwich, United Kingdom Aviva Full time

    Customer Advisor Salary £21,700 We are currently recruiting for a Customer Advisor to be a part of out Switchboard Team, to guide our customers to the correct team whilst providing excellent customer service. A bit about the job: The Customer Support Team interact with, on average, 450 customers each day. The team has an impact on the customers opinions...


  • Norwich, United Kingdom William H Brown Full time

    William H Bown is seeking an experienced **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Norwich, Norfolk**.As our Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to...


  • Norwich, United Kingdom William H Brown Full time

    William H Bown is seeking a **Customer Service Advisor** to complement their fantastic team in their Lettings Support Centre in **Norwich, Norfolk**.As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to study for...


  • Norwich, United Kingdom William H Brown Full time

    William H Brown is seeking a **Customer Service Advisor** to complement their fantastic team in their Lettings Support Center in **Norwich, NR3, Norfolk**. Up to **£18,600, full-time, permanent - office-based.** As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and...


  • Norwich, United Kingdom William H Brown Full time

    We’re looking for a highly motivated **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Norwich, Norfolk**.As our Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear, defined career path, support to...


  • Norwich, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in **Norwich.** As a Customer Service Advisor you will provide** **property management** **and** **tenancy administration support services** **to branches, landlords and tenants.** We offer a clear, defined career path,...


  • Norwich, United Kingdom CV-Library Full time

    Job Description Are you looking to start or progress your career in the property the industry? Are you a strong administrator with excellent customer service skills? If so, we want to hear from you! Role - Customer Service Advisor Location - Norwich, Norfolk Salary - £22,400 Days & Hours - Mon -...


  • Norwich, United Kingdom Connells Group Full time

    We have a fantastic opportunity for a highly motivated customer service professional to join our established Licencing team based in the heart of **Norwich**. **£22,400** As a **Licence Coordinator/Customer Service Advisor**, you will be an integral part of a wider team providing an admin and operational support service to our landlords and branch network,...

  • Customer Advisor

    6 months ago


    Norwich, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15.25 - 18.75 hours per week** **Permanent and Fixed Term Contract** **Shifts available Monday - Sunday, 6.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q Norwich** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Customer Advisor

    7 months ago


    Norwich, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Norwich Boundary Road** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Customer Advisor

    7 months ago


    Norwich, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time -25 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 9.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Norwich Boundary road WH** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Insurance Advisor

    2 days ago


    Norwich, United Kingdom Reed Business Support Full time

    Are you looking to develop your career within the insurance sector? Look no further! **Why Join?** Our client a highly successful city centre insurance company is seeking business insurance advisors to join their team As a business insurance advisor, you will provide first-class customer service to new and existing clients to generate, develop and retain...


  • Norwich, United Kingdom Soter Professional Services Ltd Full time

    **Offering an excellent rate of pay, superb training,a range of great benefits and a friendly working environment, we have an exciting opportunity for a number of Customer Service Advisors to join our team in our Norwich Contact Centre.** Soter Professional Services manages ancillary insurance products for the broker, insurer and affinity markets. Working...

  • Customer Advisor

    7 months ago


    Norwich, United Kingdom B&Q Full time

    **About the role** **Part time - 25 hours per week** **Permanent contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Norwich Boundary Road** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a...

  • Customer Advisor

    6 months ago


    Norwich, United Kingdom Aviva Full time

    Customer Advisor - Salary £23,900 - £24,200 This is a great job for someone with interest in the insurance industry and a drive to help customers. If you have great telephony and numerical skills, we would love to hear from you! A bit about the job: We provide the very best care for our customers through the quality of our personalised service. We are...


  • Norwich, United Kingdom The Ardonagh Group Full time

    Customer Service Advisor - ARD996733 Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and...


  • Norwich, United Kingdom RSD Recruitment Full time

    **Customer Service Advisor** **Salary up to: £18,000 - £19,000** **Must have previous experience in any Customer Service role.** Our client is a market leading company have ambitious growth plans for the future and are hiring in key areas of the business. We are currently looking for a motivated and driven person to join the team as a Customer Service...