Head of Applications and Tech Support
7 months ago
Location
Wolverhampton- Job-type
Full time- Salary
£55k - 70k per year + 5000- Contact
- Ethan Thomas
- Call
- Ethan
Reference
- 103888
**Job Title: Head of Applications and Tech Support**
**Job Type: Permanent**
**Work Type: Full Time**
**Industry: Automation Machinery Manufacturing**
**Job Location: Wolverhampton**
**Rate: £55,000 - £70,000 DOE, Up to 10.5% Pensions, Company Car/Allowance, LTIP**
**Our client**
Our client is a purpose-driven organization, with a commitment to Saving lives at the core of their decision-making and strategic direction. With global offices and manufacturing facilities, they have a proven track record of growth and ambitious plans to accelerate further.
They specialize in designing and manufacturing safety switches and access control systems, safeguarding employees in hazardous environments. They pride themselves on being agile, highly innovative, and dedicated to fostering cultural change and alignment. Their goal is to create a positive working environment where employees feel valued, trusted, and have opportunities for personal growth.
**Job Role**
You'll play a pivotal role in shaping the global strategic direction of the sales organization. A proactive and creative mindset, coupled with a "can do" attitude, will drive collaboration with Sales teams to position Fortress as the preferred partner for our customers.
Natural leadership, energy, and enthusiasm are essential to inspire team development and effectiveness, providing clear direction for career progression within the organization.
**Duties**
- Leading the Global Application and Tech support team spanning across the USA, UK, and China, with a worldwide scope.
- Ensuring top-notch query resolution for our customers while adopting a proactive approach to support and educate key stakeholders.
- Fostering global collaboration to implement best practices from various regions and drive strategic projects aimed at enhancing customer satisfaction. Placing paramount importance on customer-centricity in all aspects of our operations.
- Partnering with cross-functional teams, particularly the Quality and Safety Services teams, to establish clear priorities, foster ownership, and achieve the company's strategic objectives.
Omega Resource Group is acting as an Employment Agency in relation to this vacancy.
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