Operations Team Lead

2 weeks ago

Glasgow, United Kingdom Utility People Full time

**Summary**: Are you a
**good all-rounder with experience within the energy or water industry**? If so, we are working with a leading energy consultancy who are expanding their team and looking for an Operations Team Lead.
**This is a varied role, including managing a portfolio of key clients**, acting as their energy and water specialist, but will also require you to
**Key responsibilities**:

- Manage the workload of Account Managers, Analysts and Billing Advisors
- Promote and deliver best in class customer service to all clients
- Responsible for the continual improvement of delivered services
- Hold responsibility for the renewal of existing SLA arrangements with client base
- Be the relationship conduit between the company and their clients
- Fully responsible for a portfolio of key clients - act as their energy and water specialist
- Cross selling / upselling of services to existing clients and networking to generate leads
- Coordinate the onboarding process for new clients with the sales and delivery team
- Provide management information, including performance and KPI reporting for the team
- Lead internal and external stakeholder meetings as required
- Mentor and develop direct reports
- Prepare monthly, quarterly and annual reporting as per the agreed workplan
- Identify the customer needs and coordinate actions by bringing in others within the business

**Skills and experience required**:

- A minimum of 5 years working in the UK energy and water industry
- Team management experience in a fast-moving environment
- An understanding of flexible purchasing/energy basket/risk management strategies
- Some experience of business development capability would be useful
- Excellent presentation skills with strong proposal writing skills
- Strong Microsoft Office skills, particularly word & excel.
- Personable and Self motivated
- Full UK Clean Driving Licence

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