Service Delivery

3 weeks ago

West Malling, United Kingdom Department for Environment, Food and Rural Affairs Full time

**Details**:
**Reference number**:

- 253673**Salary**:

- £22,150- For details of our pay on appointment policy, please see below under the heading ‘Salary’.**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- DEFRA - COO - Property & Corporate Strategy**Type of role**:

- Estates
- Operational Delivery
- Property
- Other**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Service Delivery - West Malling - Fixed locationAbout the job

**Job summary**:

- Defra group Property (DgP) is responsible for providing Property Management services to the Defra group across its corporate estate including office, depot and laboratory assets.
- Government is driving a radical plan to reduce costs and get more value out of the entire public estate and to enable more modern and joined up working across the Civil Service - Defra is committed to contributing to and supporting this plan-
**Job description**:

- This role is for an administration officer who will work with and across all aspects of the Facilities Management service delivery model as part of a team. The role will sit within a Team that delivers specific outcomes for customers and stakeholders or, within Delivery will also have specific responsibility for delivery of services and projects. The quality of services delivered to customers will be a key deliverable for the Facilities Management Teams and made transparent to our Customers and Stakeholders.**Person specification**:
This is a challenging role with priorities and tasks changing daily so the postholder will need to be highly motivated and able to organise their time/workload to achieve the outcomes required. They will also need to work well alone and also as part of a team.

The postholder will be required to:
- Serve visitors by welcoming and directing them appropriately;
- Notify company staff of visitor arrival;
- Maintain security by following procedures, monitoring the visitor book and checking passes;
- Delivery of support services including provision of postal and reception services; meeting room bookings; managing and ordering stock maintenance and purchase of office supplies and stationery.

No previous experience required as full training will be given.**Licences**:

- Full UK Driving Licence**Qualifications**:

- GCSE level or equivalent**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Delivering at Pace
- Managing a Quality Service
- Communicating and Influencing
- Working Together

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.**Application Process**

**Sift**

Sifting will take place 16th & 17th January 2023.

**Interview**

**Location**

All other applicants will be based in one of the advertised locations.

Travel and subsistence will not be paid for travel to a base office location.

**Reserve List**

A reserve list may be held for a period of 12 months from which further appointments can be made.

**Salary**

**Visa Sponsorship Statement**

Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

**Reasonable Adjustment**

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

**Accessibility**

**Criminal Record Check**

If successful and transferring from another Government Department, a criminal record check may be carried out.

**Internal Fraud Database Check**

**Childcare Vouchers**

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete basic personnel security standard checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's

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