Luxury Fragrance Specialist

3 months ago

London, United Kingdom Roja Parfums Holdings Ltd Full time

Location - Fortnum & Mason

As a Fragrance Specialist you are accountable for promoting the brand to existing and new customers within the stores in which you work; managing client loyalty to assist the stores’ business growth and development. You are also accountable for assisting in sustaining brand image and delivering 5-star customer experience.

Key Responsibilities
- Ensure you monitor and meet your individual target and key performance indicators each month
- Assist more senior managers to acquire accurate retail figures for their weekly report
- Maintain housekeeping and brand visual merchandising standards
- Ensure excellent customer experience is executed at all times, and handle customer feedback promptly and courteously
- Assist managers and stock control manager to maintain stock level and integrity
- Take full direction from managers and respond efficiently and promptly to requests and directions from them
- Develop a thorough product knowledge and an understanding of the stories behind the brand and brand image
- Maintain a professional image and attitude as a brand ambassador
- Develop clienteling and client loyalty
- Ensure that daily reports and monthly reports are properly completed and submitted on time
- Adhere to all policy and guidelines given by the company and the stores in which you work
- Ensure databases and customer profiles are up-to-date and contain accurate and relevant data in respect with GDPR regulations

Salary
- From £25,000 per annum
- Commission

Key Skills Required
- Effectively communicate with team and management
- Good time keeping
- Teamwork and co-operations
- Direct sales skills and clienteling

Benefits Included
- Uniform Allowance
- Fragrance Allowance
- Private Medical Insurance

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Private medical insurance

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Luxury Fragrance Retail: 1 year (preferred)
- Luxury Retail Sales: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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