Homelessness Project Worker

**Position Title**: Homelessness Project Worker

**Location**:Hinckley

**Hours of duty**: 37 hours rota basis Monday - Friday between the hours of 8am
- 8pm

**Salary**:£12.00-12.60 per hour

**Please note, unfortunately we are unable to offer sponsorship at this time.**

**Role Purpose**:
The role is challenging and rewarding with opportunities to learn, grow, and develop within Falcon Support Services. In this varied role, you will:

- To provide high quality accommodation, housing management and support to homeless people.
- Empower clients to make positive changes and informed choices in moving towards independent living.
- Assess everyone’s, support needs and work with them on a mutually agreed support plan/programme to achieve positive outcomes.
- Work in partnership with other agencies to maximise service delivery.

You must have a genuine interest in helping people to make changes in their lives and an understanding of the types of issues that affect those that are homeless, as well as a dedication to Falcon Support Services values and performance standards.

Falcon Support Services are equipped to train and support people who do not have relevant skills and experience but do have the right values, behaviours, and attitudes.

**Main Responsibilities**:

- Perform initial interviews of clients seeking admission and ensure Risk Assessments and Need Assessments are completed, regularly updated and accurate at all times.
- Manage a caseload and work with clients to:

- Ensure clients continue to be in receipt of benefits where applicable.
- Provide information and assist clients to manage their accommodation by monitoring and responding to rent arrears and collection of weekly personal charge/service charge.
- Assist people to reduce rent arrears should they occur.
- Ensure that the terms of license/tenancy agreements are adhered to.
- Deal with any nuisance issues including reducing anti-social behaviour and mediation between volatile residents
- Address any breaches through appropriate interventions.
- Encourage, promote, and provide service user involvement in education, training, employment and volunteering.
- Teaching skills such as independent living skills, cooking, cleaning, basic DIY
- Teaching residents to be a good neighbour and integrate into their community, embracing opportunities for learning.
- Work with the Emotional and Wellbeing Team, the Employability Coach, the Trainer and the Peer Mentors to ensure clients participate and take advantage of all activities provided.
- Explore and promote all community assets ready for move on.
- Refer to external support agencies to ensure coordinated support ready for move on
- Assist with the daily operations of the project ensuring services are delivered efficiently and in a psychologically and trauma informed way.
- Communicate effectively and appropriately with clients, staff, other organisations and members of the public using and/or working with Falcon Support Services.
- Work in collaboration with partnership agencies and housing providers, building relationships with the community.
- Carry out the practical tasks required of the job being continuously aware of any risks presented by the working environment and consistently acting in a way to minimise these risks. Report concerns appropriately, such as adult and child safeguarding issues and substantial risk.
- Control and recording access to and from the building, following the booking in and welcoming procedures.
- Complete relevant monitoring for the service,
- Be alert to the health and wellbeing of all clients, reporting any concerns to the Project Manager.
- Ensure that routine inspection of the property and premises are carried out. Including, but not limited to; building checks, fire checks, room checks.
- Report any repairs and/or damages, working with the maintenance team and contractors to facilitate.
- Be responsible for the development, and implementation of procedures and codes of working practice to form part of a comprehensive quality approach to service delivery.
- Undertake/attend any training and/or meetings as required by the job role.
- Promote a positive image of Falcon Support Services, working as part of an integrated team.

**Administration**
- Respond to telephone enquiries, correspondence, and callers to the service
- To generate monthly performance reports and statistical information for key performance indicators (KPIs).
- To effectively use IT systems to maintain precise and accurate documentation of case management services, including client files and entries into the program databases/risk logs.
- To ensure that all support plan actions, and risk assessments / risk management plans are completed and up to date, and then reviewed as per policy.
- To complete and provide any documentation, reports, statistics, and any other information required by Falcon Support Services and/or any other agency.

**Compliance / Health & Safety**
- To adhere to all of Falcon S