Front of House Team Member

5 months ago


Warwick, United Kingdom Warwick Arms Hotel Full time

We are a small family run hotel set in the heart of Warwick. We are looking for someone with experience to join our front of house team.

**Responsibilities**:

- Provide excellent customer service to all guests, ensuring a positive dining experience
- Greet and seat guests in a timely and friendly manner
- Take food and drink orders accurately and efficiently
- Make and serve alcoholic and non-alcoholic drinks
- Maintain cleanliness and organization of the front of house area
- Handle guest inquiries, concerns, and complaints with professionalism and empathy
- Collaborate with kitchen staff to ensure timely delivery of food orders
- Follow all food safety and hygiene regulations

**Skills**:

- Previous experience in a restaurant or hospitality setting is preferred
- Strong communication and interpersonal skills to interact effectively with guests and team members
- Ability to upsell menu items and provide recommendations to enhance the dining experience
- Basic math skills for handling payments, making change, and calculating bills
- Knowledge of kitchen operations and food preparation techniques is a plus
- Familiarity with food safety regulations and practices
- Passion for culinary arts and a desire to learn and grow in the industry
- Excellent guest services skills, including attentiveness, patience, and problem-solving abilities

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by management.

**Job Type**: Part-time

**Salary**: £9.00-£10.50 per hour

Expected hours: 10 - 30 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 1 year (required)
- Bartending: 1 year (required)

Work Location: In person



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