Front Office Supervisor
4 months ago
Delta Hotels by Marriott Warwick are looking to recruit an exceptional Front Office Supervisor to support the Front Office Manager of this 180 bedroom large hotel.
The Front Office Team play a key pivotal role within the hotel as you will be responsible for ensuring guests experience a high level of service and will be their first impression of the hotel.
You’ll assist the Front Office Manager working front of house, providing support and direction on how to provide a high-level service ensuring standards, procedures & regulations are always followed.
**What will I do?**
- Responsible for the guests stay at the hotel
- Supervise & motivate your team in order to provide high quality service for guests
- Review room allocation and make sure the correct rooms are allocated to the right guest
- Handle any issues or complaints which may arise
- Presentation and appearance of your team is to company standard
- Knowledgeable and understanding all rates, packages and special promotions
**Is this the role for me?**
- Previous experience in a guest experience capacity or front of house within a hotel environment.
- Experience within a branded hotel business with Opera PMS Experience would be desirable.
- Able to demonstrate your ability & experience in providing high quality service.
- Passionate about customer service, presentation & cleanliness
- Ability to multi-task
**Why Us?**
- Immediate access to Marriott Bonvoy Associate programme offering World-Wide discounts.
- Free onsite parking with meals on Duty.
- Progression and career development opportunities across the UK, with training and support with course fees
- Pension Scheme
**Job Types**: Full-time, Permanent
Pay: £12.44 per hour
Expected hours: 40 per week
**Benefits**:
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
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