Customer Services Administrator
2 weeks ago
HYBRID WORKING.
Our client are a Global clothing brand looking for a highly motivated Customer Service Administrator to join their team. The company launched 18 months ago and it is growing at an unbelievable rate they now require someone to help then keep their customersinformed and happy
This is a Hybrid role, usually 3-4 days at home and 1-2 in the office.
A great opportunity to work with a great brand in a fun and exciting company.
A CustomerServiceAdministrator’s primary goal is to resolve all customer queries and ensure that customers are satisfied with the company’s service & products.Your main duties and responsibilities include:
Replying to customers in a timely manor.
**Skills and experience required**:
Outstanding Customer Services skills, Solid administration skills
Resilient,positive,numerate and detail oriented
Organised, able to prioritise workload in a fast paced environment, Excellent verbal and written communication skills
1-2 years experience within telephone based Customer Services environment
**Duties**:
- Raising support tickets, tracking and resolution of customer requests
- Investigating, responding and resolving customer complaints
- Communicate with customers,answer queries and resolve problems
- Escalating enquiries to the appropriate team,when necessary
- Tracking and processing new orders and refunds
- Utilise the internal customer management software to track all order processes
- Build strong relationships with customers and promote the brand
- Performing administrative tasks as assigned by the Social Media Manager
- Supplying data of returned items to the wider team
- Passing customer feedback on to the product or sales team to improve the organisation’s offerings.
Always looking for ways to improve the service given to customers.
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