Medical Receptionist

**ABOUT US**

GP Health Partners Ltd (GPHP) is a company owned by 18 practices across Banstead, Epsom and Leatherhead. The practices formed GPHP Ltd to undertake activities for the local population which they could not provide individually. Being part of GPHP Ltd means they can provide a fuller range of services with greater efficiency to improve patient care in the community. For more information, please visit gphp.co.uk

**JOB SUMMARY**

**Days/Hours of work: Some flexibility may be available but ideally**:
Monday : 11:30 to 5pm

Tuesday : 8:30 to 2pm

Wednesday : 12:30 to 6pm

Thursday: 8:30 to 2pm

Friday: 12:30 to 6pm

**KEY CRITERIA FOR ROLE**
- Clear communicator with good telephone manner
- Working knowledge of EMIS Web
- Working knowledge of Microsoft Office including Excel and Word
- Ability to work effectively as part of a team

**JOB ROLE AND RESPONSIBILITIES**

**Reception**
- Act as receptionist/first point of contact for GPHP office, dealing with enquiries in a pleasant and helpful manner, communicating relevant information as appropriate.
- Answer telephone calls, taking messages and passing on accurately to the relevant person.

**Administration**
- Book appointments and reschedule patients when required using clinical system (EMIS)
- Provide cover for all reception positions as necessary, occasionally from our Epsom site with advance notice
- Meet and greet, check patients in and direct them to the waiting area
- Prepare clinical rooms/equipment and check-in emergency drugs prior to the start of each clinic by ensuring they are fully equipped, clean and tidy
- Send out text messages, patient surveys and record patient DNA’s at end of each clinic
- Use MS tools, such as Outlook / Word / Excel / Teams as required
- Support other team members when necessary.
- Be familiar with the different clinic types in order to provide knowledgeable answers to patient queries.

**General**
- Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
- Have a flexible/adaptable approach to their work to meet various deadlines.
- To carry out other appropriate delegated duties as required.
- To have a thorough knowledge of all GPHP procedures and to work in accordance of written protocols

**Other Duties**

This job description is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder.

There may be a requirement to undertake other duties as may reasonably be required to support GPHP in accordance with the individual’s grade and role within the organisation.

**Confidentiality**:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, GPHP staff and other healthcare workers. They may also have access to information relating to GPHP as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of GPHP may only be divulged to authorized persons in accordance with GPHP policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in GPHP’s health & safety policy, health & safety manual, the infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to GPHP guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified

**Equality and diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with GPHP procedures and policies and current