Vendor Manager

3 weeks ago

London, United Kingdom Jobheron Full time

Due to continued growth, an experienced Vendor Manager is needed to join the team at this leading Online laundry service provider based in London.

They offer an on-demand laundry and linen service via their market leading app and have a mission to deliver great service within 24 hours To lessen the impact on the planet, they also have a fleet of electrical and eco-friendly bikes for their couriers.They are currently operating in multiple countries around the world.

If you are up for a challenge and would like to become part of a young and substantial company, you are at the right place.

This is a great opportunity to join a dynamic company with a vibrant team of individuals who can help you grow

**Key Responsibilities**:

- Onboarding and daily operational management of Partner facilities in your allocated region
- Smooth out any operational issues with your allocated Partners, in a timely and professional manner, including crisis and escalation management
- Coordinate with the Partner Operations team to ensure all tasks are completed, and order management is controlled as per the set deadlines
- Ensure all Partner KPIs are met or exceeded
- Ensure monthly Partner catch-ups that address areas such as customer complaint resolutions, pricing/contract negotiations and scalability
- Complete weekly audits for your Facilities and provide clear actionable points to improve processing compliance
- Implementation of any transformation projects to ensure that all processes, physical requirements and trainings are completed for your Partner facilities
- Coordinate with the quality assurance team to improve customer satisfaction and quick issue resolution
- Document management, summarising processes, learning, and helping to replicate successful models across international markets where needed
- Work with internal teams on a series of different projects as required, to improve the overall operations and quality of Partnerships
- Keep up-to-date and familiar with all departmental operational changes to understand the sourcing requirements

**Required Skills**:

- Excellent communication and relationship-building skills
- Must be able to conduct presentations, discussions and negotiations with international and external stakeholders
- Strong presentation & negotiation skills, with an understanding of budget restraints
- Must be comfortable analysing data sets and must possess the ability to express and present clear logical thinking
- Must be organised and a self-starter
- Previous experience in a similar role
- Hindi / Urdu Language skills preferred
- Ambitious & entrepreneurial
- Hungry for progression & process-driven
- A keen eye for detail
- Should be comfortable multitasking in a high-energy environment
- Needs to be able to adapt to highly dynamic situations

**Desirable Experience**:

- Experience with Partner acquisition CRMs and/or digital sales
- Exposure to business intelligence platforms such as Data Studio
- Experience in working in different markets internationally, with strong cultural awareness
- 2+ years of experience in a high growth start-up environment
- Can ideally demonstrate a highly numerate and commercial mindset
- Exposure of dealing and negotiating with commercial businesses
- Experience working in/with a busy dry cleaning/laundry business

Sounds interesting? Click the **APPLY** button to send your CV for immediate consideration.

IND123

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