Apprentice Appointments Co-ordinator

3 months ago


Upton, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

A vacancy has arisen for a Appointments Co-Ordinator within the Ophthalmology Dept admin and clerical department to support the service

Whilst this role is being advertised as a permanent position, there is an expectation that the successful applicant must complete all elements of the apprenticeship. Initially, the successful applicant will be placed on a fixed term apprenticeship contract for the duration of the programme. Upon completion of the apprenticeship and providing all additional milestones are met, the successful applicant will be issued a permanent contract.

Book and advise patients of appointment following agreed protocols

Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand

To assist in the production of waiting time statistics

First port of call for appointment queries, escalating any complaints to appropriate manager as required

Check in patients ensuring correct personal details are held in Cerner making any updates necessary to the records

Status appointments once complete ensuring any further actions are undertaken in line with the Trust’s Patient Access policy

Send out any relevant documentation to patients regarding their appointment and care

Liaise with other departments where necessary

Liaise with appropriate Medical Secretaries to resolve matters in relation to appointments

Rebook patients who have had to be cancelled, or who cannot make the date originally given to them in line with Trust policies and guidelines

Ensure documentation is completed and forwarded as necessary should patients appointment be cancelled

Receive and acknowledge incoming referral letters to service and liaise with Consultants as required

Ensure appointments are booked within diagnostic and government guidelines

There is an on-site car park and access to cycle to work schemes. There is access to onsite shops and a subsidised staff restaurant. Annual Leave starts at 27 days a year plus bank holidays.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Please see Job overview & attached Job description for further information about the Appointments Co-Ordinator position available with WUTH.



  • Upton, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    Please see Job overview & attached Job description for further information about the Appointments Co-Ordinator position available with WUTH.


  • Upton, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

    A vacancy has arisen for a full time Appointments Co-Ordinator within the Women’s Services admin and clerical department to support the Antenatal services and midwifery teams. Experience of working within the NHS and with the public is desirable. You should have a polite, friendly manner, and be able to deal with sensitive and confidential information...


  • Upton, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

    The Facilities Department are looking to recruit a number of hard working, enthusiastic individuals to join our Hotel Services Co-ordinator Team at Arrowe Park Hospital and Clatterbridge Hospital. Although English and Maths at level 2 is not required for the role, it is a requirement to complete the apprenticeship and need to be in place by the end of the...


  • Upton, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

    ** Previous applicants need not apply** The Facilities Department are looking to recruit a number of hard working, enthusiastic individuals to join our Hotel Services Co-ordinator Team at Arrowe Park Hospital and Clatterbridge Hospital. Although English and Maths at level 2 is not required for the role, it is a requirement to complete the apprenticeship...


  • Upton, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

    To provide administrative and clerical support to the Divisional Clinical Governance team within Diagnostics & Clinical Support. This includes supporting with the implementation, monitoring and escalation of clinical governance matters, including the risk management agenda, across the division. Although English and Maths at level 2 is not required for the...


  • Upton, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    **The successful candidates will be required to**: have a flexible and adaptable approach to prioritise workload and manage time effectively have good literacy and numeracy skills be friendly and approachable have knowledge of governance and assurance requirements for cleaning within a healthcare setting have knowledge and understanding of the Credits for...


  • Upton, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

    A vacancy has arisen for a Full time Apprentice Clinic Clerk within Women's Services admin and clerical department as support to the outpatient clinics. Although English and Maths at level 2 is not required for the role, it is a requirement to complete the apprenticeship and need to be in place by the end of the apprenticeship. If you do not hold or cannot...

  • Cath Lab Coordinator

    4 months ago


    Upton, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

    Book and advise patients of appointment following agreed protocols - Ensure patients are informed of their P Code status via post - Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of Cardiac Cath Lab based on demand - To assist in the production of waiting time statistics -...

  • Ward Clerk

    4 months ago


    Upton, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

    This role has a wide variety of administrative tasks that need to be completed. The role is ideal for someone who has willingness to learn new skills, can work in a busy environment. The vacancy is for 15hrs/week, and the working hours will be from Monday to Friday 08:00-16:00. - To check demographic details are correct on admission and discharge. - To...


  • Upton, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

    An exciting opportunity has arisen for an enthusiastic and highly motivated cancer support worker to join the Head and Neck Macmillan CNS within the Surgical, Division of the acute Trust. A back ground in Head and Neck / Oncology would be essential and experience of working with cancer patients and families. An ability to prioritise workload, whilst working...

  • Apprentice Ward Clerk

    4 months ago


    Upton, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

    Good knowledge of I.T, experience of millennium are desirable and excellent verbal and communication skills. Ability to prioritise workload. If successful in this role, there is a requirement for you to have a standard DBS. This will be paid for by the Trust and then deducted from your salary over a period of 3 month. As this vacancy is within the division...

  • Customer Team Member

    3 months ago


    Upton upon Severn, United Kingdom Co-op Full time

    Working pattern: varied shifts including early mornings (store opening), afternoons and weekends, to be discussed at interview. Role will also include working in our in-store bakery Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team member at Co-op, as...

  • Ward Clerk

    4 months ago


    Upton, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Ward Clerk post on Ward 31 that will provide administrative support to ensure the smooth running of the ward. Ward 31 is a 16-bed medical ward caring for adults specialising in general medicine, which is planned to open in November as a planned phased approached to our winter planning. This role has a wide variety of...

  • Apprentice Ward Clerk

    4 months ago


    Upton, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

    Working closely with the ward sister to provide reliable clerical service to the Children's ward. Working alongside staff to ensure the smooth running of the unit. Although English and Maths at level 2 is not required for the role, it is a requirement to complete the apprenticeship and need to be in place by the end of the apprenticeship. If you do not...

  • Maintenance Engineer

    3 months ago


    Upton upon Severn, United Kingdom M-Tec Engineering Solutions Full time

    Maintenance Engineer - Days A recognised high volume manufacturer are currently looking to strengthen their Maintenance department with the appointment of a Maintenance Engineer. As Maintenance Engineer, you will be responsible for carrying out maintenance work in line with the schedule and processes. Working from their manufacturing facility in...


  • Upton, United Kingdom Wirral University Teaching Hospital NHS Foundation Trust Full time

    The post holder will work with the Smoking Cessation Specialist Midwife, the Consultant Midwife and other key members of the maternity team, to deliver evidence-based behavioural support and treatment to a caseload of pregnant women who are tobacco dependent, in a variety of clinical settings, using the support of interventions such as Carbon Monoxide (CO)...

  • Maintenance Engineer

    3 months ago


    Upton upon Severn, United Kingdom M-Tec Engineering Solutions Full time

    Maintenance Engineer - DaysA recognised high volume manufacturer are currently looking to strengthen their Maintenance department with the appointment of a Maintenance Engineer.As Maintenance Engineer, you will be responsible for carrying out maintenance work in line with the schedule and processes.Working from their manufacturing facility in Worcestershire,...


  • Upton Park, United Kingdom EPP GROUP PARTNERS LTD Full time

    Job Title: Business Administration Apprentice Hours: 40 hours per week Duration: 18 months Our Client is a Solicitors Firm with over 20 years of experience in immigration and civil litigation practice. They are looking for an ambitious and hardworking individual to work towards achieving a Level 3 Qualification in Business...