UX Researcher

**UX Researcher**

Hybrid working - office and home working
Full time
£40K - £43K (OTE £55K)

**About our client**

Our client provides digital communications services and products to organisations across the UK and US. They are leaders in digital communications and provide innovative services for the public sector including 47 % of UK Civil Servants as well as organisationsthroughout the NHS.

The company is extremely proud of their culture and working environment. They are innovative and transformative, continually challenging themselves to develop new and better services.

Working for our client means you're part of a fun, inclusive, nurturing, vibrant team of ambitious individuals. You will be a valued member with great career progression opportunities where openness, transparency and fairness are expected of everyone. Theyare committed to offering equal employment opportunities.

**The Role**

The UX Researcher will work as part of a wider delivery team to engage with both existing and new customers to help research, gather and analyse requirements for supporting the design and development phases of new digital platforms. As part of this role,you will be expected to lead both user research and business analysis phases with stakeholders and end users that help customers inform their decision process for evolving existing services or build new digital services.

You will work closely with a delivery team of UX Designers, Product Owners, Service Designers and Business Analysts to support customers designing and building innovative digital platforms based on research and data.

**The Duties**
- Plan, design, and conduct user research to focus on user needs and stakeholder requirements
- Work with our consultants to deliver and support user research, stakeholder interviews, user journey mapping, scenario testing and persona development
- Contribute to the usability testing process from developing user recruitment briefs through to test moderation, analysis and report writing
- Support customers with research and analysis that target both internal and external audiences
- Conduct research activities gathering product requirements, prioritised using MoSCoW or equivalent
- Work with customer IT and Business Management to develop an accurate understanding of business needs and feasible solutions
- Translate requirements and concepts into wireframes, prototypes, and user flows using software such as InVision, Sketch, Adobe, or equivalent
- Analyse results and confidently present your findings and designs to customers and internal audiences
- Present findings, business recommendations, user insights and related design to project stakeholders at all levels
- Work collaboratively within a multidisciplinary team, including web developers, UX researchers and project managers
- Suggest creative ways of improving approaches to existing services and ideas for new services
- Create presentations that demonstrate solutions and the value proposition they provide against a customer’s requirements
- Compile a comprehensive set of required capabilities from client stakeholders for use in building out value and options for solution packages, as well as pricing
- Develop “trusted advisor” relationship with stakeholders through effective communication and efficient, quality execution on projects
- Contribute towards our growth and expansion efforts by helping us build a business network and increase brand recognition

**Minimum Required Experience (including personal qualities)**
- Strong, confident communicator
- Solid and proven consultancy skills
- Excellent written, verbal and presentation skills
- Good listener and empathetic with customers to help understand their requirements
- Understanding of gathering business requirements and translating them into user stories/functional specifications
- Innovative and creative approach to understanding customer requirements
- Knowledge of qualitative and quantitative user research methods, including user requirements gathering
- Confident working in a technology and IT professional services environment
- Open, flexible and adaptable mindset and able to work in a fast moving environment
- Familiar with digital communications platforms and the concept of an intranet

**Minimum Required Qualifications**:

- A Level English (or equivalent) Grade A-C

OR
- Degree in HCI/Usability/Cognitive Psychology or related experience

**Nice to haves**
- Experience with intranets
- Experience working with UK Public Sector
- Experience with the UK Government Government Digital Service Standard (GDS)
- Some experience with NHS Digital Identity standards
- Knowledge of Google Analytics or equivalent
- Knowledge of best practice and experience working with users of assistive technologies
- Experience of InVision, Sketch, Adobe or equivalent would be an advantage

**Benefits**:

- Employer Assistance Programme
- Enhanced Annual Leave
- Hybrid Working
- Competitive Remuneration
- Fun, vibrant culture
- Excellent career progression opportunities

INDJOB