Digital Client Account Manager
2 weeks ago
**Are you passionate about everything digital? Do you have creative flair?**
**Do you have Account Management experience with agency or in-house background and looking to continue your marketing career?**
**Do you have excellent enthusiastic communication skills?**
We are working in partnership with our Andover based client who are looking for an enthusiastic and experienced all-round digital marketing account manager to join a busy, yet growing marketing
Agency to manage clients and accounts on a full-time basis.
This role is ideal for an experienced digital marketer, with either an agency or in-house
background who is looking to continue their marketing career. The role
requires effective communication both internally and externally to ensure each
client requirement is delivered on time and to the required specification.
You will have
- 2 years of experience in successfully supporting marketing activity.
- Experience using the Google Suite, Microsoft Office, Airtable.
- Worked with multiple clients or in an agency environment (desirable).
- A solid foundation of knowledge and proficiency in core digital marketing
activities, including content creation and PPC Campaigns (Google Ads,
Facebook ads and LinkedIn ads desirable).
- Strong ability to assess and analyse marketing data to make recommendations.
- Excellent communication skills: verbal, written and presentation.
- Great attention to detail, organised and ability to meet deadlines.
- Strong team player, supporting other members of the team
- Work closely with Directors, the Digital Marketing Manager and Digital Marketing Specialist to support client campaign delivery, including implementation of digital marketing activities for multiple clients.
- Digital client account management - act as the first point of contact for clients, and build long lasting mutually beneficial relationships with them, always striving to find improved avenues to promote their digital marketing.
- Work as a primary contact for projects, campaigns or tasks where required, keeping the client updated on a regular basis and answering questions in a comprehensive and well-informed manner.
- Continued client communications including reporting feedback, answering queries, general customer service and monthly update calls.
- Work with the Digital Team to devise campaigns that meet client objectives and budgets.
- Identify market trends and use web analytic tools to analyse the performance of digital campaigns. Assist in creating, executing and monitoring digital marketing campaigns.
- Support the Digital Marketing team where relevant with prospect insights, proposal creation and pitches.
- Marketing strategy support: assistance in the development of messaging and approaches alongside the Digital Marketing Manager and Director.
- Ensure an ongoing overview of all digital client content schedules to keep on top of Ad copy and landing page content.
- Support the creation, management and delivery of campaigns.
- Presenting campaign ideas and costs internally or externally.
- Build client relationships by attending and playing a role in client meetings and communications.
- Demonstrate 'added value' by suggesting new ideas and best practices.
- Create clear briefs for cross-departmental tasks, where relevant.
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