Inbound Sales Consultant

4 weeks ago

London, United Kingdom Please Connect Me Ltd Full time

**The Role**

Do you have a desire to develop a career within customer service and sales, or do you possess previous B2C sales experience? Are you confident with good relationship-building skills? If so, we have an exciting opportunity for you.

We are an all-in-one utility concierge looking to appoint a driven and hard-working Customer Service and Sales Representative to our friendly and growing team.

The role has a focus on inbound soft sales, supported by fantastic customer service - our customers want us to help them and we get great reviews. All of our customers and leads are ‘warm’, so the role doesn’t require any cold calling. Who even does that these days?

During the training and onboarding process, this role will be based in our office at the biscuit factory in Bermondsey. However, once your 2-week training period is complete, the role will be remote/office hybrid in-line with the rest of our team (i.e. 1-2 days in office, 3-4 days remote).

**Key Responsibilities**

The key responsibilities of a Customer Service and Sales Representative include, but are not limited to:

- Completing your training, as quickly and efficiently as possible
- Setting up accounts with our supplier partners, and clearly setting expectations for customers with regard to wait times and supplier behaviour
- Providing some administrative support across marketing, sales and operations

**The Company**

Please Connect Me is an all-in-one utility concierge service with a combined experience of 35+ years in the New Zealand, Australian and British markets.

Our service allows any relocating individual or family to seamlessly arrange all of their essential home services in one transaction, faster and easier than they could do so themselves and often at better than market rates.

We partner with professionals in the movers market to save them valuable time and money related to the set-up, transfer and close down of utilities. Using Please Connect Me allows our partners to significantly reduce their administrative expenses while providing a more complete service to their home move clients.

We work with the majority of the UK’s leading service providers, to ensure our customers can make informed and impartial choices that best suit their households.

**The Benefits**
- Base salary is £21,200pa
- Once onboarding is complete and you are confirmed as a “Connections Expert” you will gain access to individual performance incentives, as well as potential salary uplift dependent on performance
- Uncapped commission and first-year OTE of between £26,000 - £38,000pa, with top performers expected to exceed this range
- Individual supplier bonuses on top of this, expected to be £2000-£3000pa
- A supportive team environment and company culture that cares about our people
- A hybrid office / remote working environment with flexibility depending on your location and performance
- 21 days holiday per year + bank holidays
- Earn points through our employee rewards program that can be spent on experiences, products, services, learning and development courses, childcare, fitness & mental health support.
- Regular team events and rewards, including birthdays, Christmas and summer parties, as well as weekly team lunches and monthly team drinks
- Team & individual bonus opportunities once your training is complete

**The Person**

The key skills and qualities of a Customer Service and Sales Representative are:

- Minimum requirement - completion of GCSE’s A* - C or equivalent
- Excellent communication skills - both written and verbal
- You enjoy working in a fast-paced environment and are comfortable multi-tasking
- You are motivated by working towards targets and have a natural inclination towards sales
- You appreciate the role that strong customer service plays in sales and strive to build relationships with customers to ensure they convert
- You’re driven to succeed both individually and as part of a team.
- The right to live and work in the UK. Visa status must be disclosed at screening stage.

**Salary**: £26,000.00-£38,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Referral programme
- Sick pay
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay

COVID-19 considerations:
The team implement strict Covid-19 measures to keep the team safe, we have tests, masks and hand sanitizer on site and mandate WFH when required.

**Education**:

- A-Level or equivalent (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in London, SE16

Expected start date: 23/01/2023

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