French Speaking Customer Success Agent

6 months ago


Manchester, United Kingdom Move Dance Full time

Move Dance is a small ecommerce business based near Manchester Airport. We are professional, agile and autonomous.

Our work environment includes:
Modern office setting
Work-from-home days
Company perks
Regular social events

Move Dance is looking for a full time French Speaking Agent to provide both reactive support and active engagement with our customers You will be the first point of contact for our customers in their journey with us, ensuring a fantastic relationship is built, their questions are answered and brand loyalty is built.

**The Role in A Nutshell**
The main purpose of the role is to improve customer retention, increase customer lifetime value, boost customer loyalty and create a better customer experience.

**You will be responsible for**:
Providing a detailed and informative service about our products and services to customers
Resolving customer queries by listening to customers and finding solutions to problems to ensure customer happiness
Ensuring customer enquiry handling targets and KPIs are met
Proactively building relationships with our customers all the way through the customer journey
Contacting active and inactive account customers through outbound communication channels
Maintaining customer accounts on Netsuite
Dealing with customer return issues
Optimising the use of language on the French website

**You will definitely have**:
1 - 2 years experience in a customer focused role
1 - 2 years experience with Microsoft Office/Google Suite
Professional level verbal and written French
Excellent verbal and written French and English
Basic to Intermediate computer skills
Clear, effective and confident communication
Excellent problem-solving skills
Customer centric approach
Empathy
Positive attitude
Ability to learn quickly

**What Move Dance will offer you**:
Full time permanent contract
£26,000/year
Pension scheme
32 days holiday
Monthly bonus scheme
Enhanced sick pay
Enhanced maternity/paternity pay
Electric car scheme
Cycle to work scheme
In house health and wellbeing initiatives
Summer and winter parties
Free parking
Staff discount

**Job Types**: Full-time, Permanent

Pay: £26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Are you able to work in our office on a Monday, Tuesday and Thursday?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- Business level French (required)

Work Location: Hybrid remote in Manchester


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