Helpdesk Assistant

We are Derwent FM, we are a ‘profit for social purpose' organisation providing affordable student accommodation.

We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselveswith customer-focused people, attention-to-detail people and positive people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

**More about your role**

To assist providing the first point of contact for customer/student enquiries and providing appropriate advice and information.

The role will involve you provide a high level of service to our customers ensuring you provide a great first impression.

This is a shared shift role covering the full hours of 08h00 -19h00 (M-F) and 09h00 -18h00 (SS).

For more information please download our job profile available on our website.

**More about you**

Experience in a customer service role is essential to be considered for the role.

To be successful within this role we are looking for someone who enjoys working independently and is confident in their ability to make decisions.

We are looking for someone with great organisation skills and good verbal and written communication which will help you be successful within the role.

**The benefits**

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

- Pension with matched contributions
- Excellent holiday pay and sick pay
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more.

**What's next?