Customer Experience Advisor

3 weeks ago


Leigh, United Kingdom First Response Finance Full time

**First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER AND **we're proud of it You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.

**Pay and Benefits**:

- A starting salary of **£25,970** along with an annual company bonus scheme
- Working Monday to Friday
- Hybrid working available
- And many more

**Key Requirements**:

- A **team player** who is also able to help and support your colleagues’ cases as and when required
- A **willingness to help our customers** no matter how they’re feeling by being patient, listening carefully, and being level-headed.
- A **clear communicator **who has experience in having difficult conversations or complaint handling experience.

**Key Responsibilities**:

- This will be a **busy telephone role**, where most of our **customers will call in** to speak to you to **discuss their complaint**.
- The main part of this role is dealing with customers who have purchased a vehicle from First Response, and they are unhappy with the quality of it. You will need to **answer their queries** and **log new complaints**, whilst **proactively contacting customers** to provide them with updates.
- You will also **support the investigations team** to **communicate a decision** on a complaint with the customer.
- ** You must have the permanent right to work in the UK.



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