Customer Assistant-bank and Service

7 months ago

Leamington Spa, United Kingdom M&S Full time

**Key Capabilities**

**INTRODUCING OUR CUSTOMERS TO OUR BANK AND LOYALTY PRODUCTS**

**Due to the nature of this job role, all applicants must be over 18 years of age.**

**Working Pattern**

Week 1
Sunday 10:30-5.00, Wednesday & Thursday 11.00-3.00, Friday 9.00-15:30

Week 2
Monday & Tuesday 11.00-3.00, Friday & Saturday 11.00-17:30

**What we are looking for**

We are looking for the very best people to shine in our stores as advocates of our M&S Bank and Services Products. This role is perfect for someone who enjoys connecting to our customers and colleagues. An inquisitive attitude will help you quickly become an authority on the products you are introducing to our customers - and a motivation to know your stores performance and a want to improve it day on day / week on week will make you successful.

**Purpose**

We are re-defining M&S Bank and Services and the way we introduce our customers to our products. As a result, the purpose of the job role could evolve and develop along with our customer proposition and our products.
- The current role core purpose is to proactively introduce our customers to our M&S Bank Credit Card and Club Rewards upgrade, contributing to the store’s overall performance.
- You will be the key referral point on the M&S Bank Products you are trained on and further products if they become in scope to this role.
- You will be responsible for introducing products to customers to the most suitable and appropriate customers throughout the store, always following the training that you receive, to ensure the most suitable customers are treated fairly and are well informed.
- As a Bank and Services Colleague, you will be a highly visible colleague in our stores and around our till points supporting the wider store-team in delivering an outstanding shopping experience.
- You will place the customer’s best interests first, seeking to provide not only a great shopping experience, but with the overall aim to achieve the best possible outcome for customers in store each time.

**Key Capabilities**
- Self-motivated individual who strives to contribute and perform.
- Understand the role that you play within the store and within the success of M&S. Ability to plan your own day and self-motivate throughout a shift.
- Supports line manager on improving store Bank and Service Performance through sharing feedback and suggestions.
- Can adapt and listen to the customer’s needs in order to provide a positive M&S experience.
- Open to and acts on feedback, seeking this regularly.
- In control of their own responses and considers how to share their perspective in a way that creates a positive reaction from the team.
- Understands the need for change and positively supports the business as we evolve our Bank and Services model in stores.

**Key Accountabilities**
- Support the store targets for Bank & Services product introduction through personal delivery, delivery within your immediate team and through engagement and relationships across the store including with store leadership.
- Become the authority on the products that you are asked to introduce so that you can expertly introduce them to suitable customers in a compliant and positive manner.
- Always act with integrity and adhere to compliance requirements when introducing our financial products to our customers. - Communicate with Store Leadership colleagues on successes and opportunities that you identify so that we can do things better.
- Share your knowledge and experience with store colleagues to help the store’s performance. - Be aware of store level and bank performance to help consistently deliver suitable and compliant introductions to customers on our credit products.
- Approach suitable customers to introduce our Bank and Services financial products and discuss them using the M&S Bank approved script and Frequently Asked Questions responses. - Serve our customers efficiently, thoughtfully, and compliantly - giving them the best experience that you can.

**Technical Skills / Experience**
- Ability to connect to our customers and establish relationships with other store colleagues as these will be key to your success in this role.
- Comfortable to start conversations with customers about our products including our M&S Credit Card in a compliant way.
- Self-drive and a determination and motivated to improve on your own performance and the store’s results. - A solid basic level of digital capability.
- Self-accountable to stay up to date with training, new ways of working and adopt new digital enhancements as they evolve.
- An active interest in the way our customers are shopping across difference channels.
- An appreciation of the importance of loyalty products and how valued they are for us and our customers.
- Adaptability to change through different priorities and campaigns through the year and with the potential for future evolution of the role.

**Key Relationships**:

- Our customers - Your colleagues in store and Bank

  • Personal Banking Specialist

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Bank of Montreal Full time

    About the RoleThe Bank of Montreal is looking for a skilled Personal Banking Specialist to support our customers in achieving their financial goals.You will work closely with customers to understand their financial situations, provide personalized advice on banking products and services, and help them make informed decisions about their finances.This is an...

  • Senior Habitat Bank Manager

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Environment Bank Full time

    About the CompanyEnvironment Bank is a pioneering organization that aims to revolutionize the interaction between the commercial and natural worlds. Our multi-award-winning Habitat Banks are making significant progress in restoring and protecting biodiversity. As a Senior Land Manager, you will play a key role in creating and managing these banks across...

  • Habitat Bank Development Manager

    2 days ago

    Leamington Spa, Warwickshire, United Kingdom Environment Bank Full time

    Habitat Bank Creation and ManagementThe Senior Land Manager will be responsible for creating and managing Habitat Banks on a regional basis, working closely with the Senior Management Team and other senior land team members.This involves prioritizing the creation of Habitat Banks based on demand, conducting thorough due diligence, preparing and negotiating...

  • Habitat Bank Development Manager

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Environment Bank Full time

    Environment Bank is a pioneering company that is changing the way the commercial and natural worlds interact. Our multi-award-winning Habitat Banks are making significant progress in restoring and protecting biodiversity.We are currently looking for a Senior Land Manager to join our team based across England. This is an excellent opportunity to contribute to...

  • Customer Service Assistant Level 1

    4 days ago

    Leamington Spa, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** 9.60** - Location - ** LEAMINGTON SPA** - Contract Type - ** Permanent** - Contracted Hours - ** 12** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to...

  • Customer Service Assistant

    7 months ago

    Leamington Spa, United Kingdom Dougall Off Licence Limited Full time

    Job Overview: **Responsibilities**: + The primary role for this position is as a cashier operating the till, this includes processing card and cash payments through the till, processing lottery transactions and supporting customers with queries in a professional and friendly manor. + The role will also include supporting the wider team in replenishment of...

  • Customer Service Assistant

    7 months ago

    Leamington Spa, United Kingdom Dougall Off Licence Limited Full time

    Job Overview: **Responsibilities**: + The primary role for this position is as a cashier operating the till, this includes processing card and cash payments through the till, processing lottery transactions and supporting customers with queries in a professional and friendly manor. + The role will also include supporting the wider team in replenishment of...

  • Customer Service Assistant

    7 months ago

    Leamington Spa, United Kingdom Dougall Off Licence Limited Full time

    Job Overview: **Responsibilities**: + The primary role for this position is as a cashier operating the till, this includes processing card and cash payments through the till, processing lottery transactions and supporting customers with queries in a professional and friendly manor. + The role will also include supporting the wider team in replenishment of...

  • Customer Service Executive

    7 months ago

    Leamington Spa, United Kingdom Universal Business Team Full time

    We have an exciting opportunity for a Customer Service Executive to join Universal Business Team. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to valued clients. You will handle a variety of customer inquiries and issues, ensuring prompt resolution and positive customer experiences. In this...

  • Casual Customer Services Assistant

    7 months ago

    Leamington Spa, United Kingdom Warwick District Council Full time

    Job description **Place, Arts and Economy** **Casual Customer Services Assistant** **£11.98 per hour + 12.07% holiday allowance** **Hours as and when required.** The Royal Pump Rooms, Royal Spa Centre, and Town Hall are leading cultural venues located in the heart of Royal Leamington Spa. We are seeking people who are passionate about the arts to help...

  • Administrator (Bank)

    7 months ago

    Leamington Spa, United Kingdom Nuffield Health Full time

    HEAD OFFICE Administrator (Bank) **Administration Assistant - Ward** **Nuffield Health Warwickshire Hospital | Admin | Bank |** **£12.01 per hour** **Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.** Are you a confident and...

  • Customer Service Asst. Morning

    4 days ago

    Leamington Spa, United Kingdom Wilko Full time

    **Customer Service Asst. Morning**: - Hourly Rate - ** 9.60** - Location - ** LEAMINGTON SPA** - Contract Type - ** Permanent** - Contracted Hours - ** 12** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our...

  • Customer Experience Advisor S1 Everyday Banking

    7 months ago

    Leamington Spa, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Leamington Spa Country: United Kingdom **Join our community** We are currently recruiting for part-time Customer Service colleagues (28 hours), with a starting package of **£24,468 (pro-rata) **this is made up of a base salary of **£22,400 (pro-rata) **along with an additional **£500 **flexible...

  • Customer Service Administrator

    4 days ago

    Leamington Spa, United Kingdom Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing Full time

    CUSTOMER SERVICE ADMINISTRATOR - LEAMINGTON SPA- 37.5 HOURS A WEEK - SALARY £22,000. Our market leading client are recruiting for a Customer Service Administrator to join its successful team. Key responsibilities: Reporting to the Office Manager, you will be required to undertake a range of supporting activities which include: Key requirements and job...

  • Customer Experience Advisor S1 Everyday Banking

    6 days ago

    Leamington Spa, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Leamington Spa Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** **We are currently recruiting both full & part time permanent roles, our full-time starting salary of £21,220 is made up of a base salary of £19,500, up to £1,200 discretionary performance related bonus, plus...

  • Customer Service Assistant

    6 hours ago

    Leamington Spa, United Kingdom Coventry Building Society Full time

    Our friendly team in Leamington are looking for a customer focused, helpful person who loves providing excellent service, to join them. Working in the heart of the community our team are key in understanding what’s important to our diverse range of customers andcreate a sense of belonging for everyone. It’s a team orientated, supportive environment where...

  • Healthcare Assistant

    7 months ago

    Leamington Spa, United Kingdom Nuffield Health Full time

    NURSING Healthcare Assistant - Nights (Bank) **Healthcare Assistant - Nights** **Nuffield Health Warwickshire Hospital | Ward | Bank Contract | Part time | Includes weekend work** **£10.94 per hour** **_ Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the...

  • Customer Service Advisor

    4 days ago

    Leamington Spa, United Kingdom hireful. Full time

    Are you looking for an office role with great social hours, no weekends, and an abundance of career opportunities within the business? Keep reading as this is the role for you. You will join a well-established legal company in their collections department; you will provide telephone support predominately inbound customer service calls to clients and...

  • Customer Assistant

    7 months ago

    Leamington Spa, United Kingdom M&S Full time

    **Summary** Customer Assistant WEEK ONE & WEEK TWO SUN: 1430-1830 WEDS 1800-2200 THURS 1800-2200 FRI 1800-2200 SAT 1700-2100 **All the details** CUSTOMER ASSISTANT WEEK ONE & WEEK TWO SUN: 1430-1830 WEDS 1800-2200 THURS 1800-2200 FRI 1800-2200 SAT 1700-2100 **Purpose** To deliver a great shopping experience for our customers, we are looking for...

  • Customer Service Advisor

    7 months ago

    Leamington Spa, United Kingdom hireful Full time

    Are you seeking a rewarding career where you can positively impact people's lives? **You’ve found it.** Working for a well-established legal company in Leamington Spa as a **Customer Service Agent** within the collections department, you'll be providing support and guidance to customers regarding debt management over the phone. **Salary -** £20,250 +...