Current jobs related to Atf Lane Controller - Northallerton - Rivus Group

Rivus is the UK’s biggest end-to-end commercial vehicle fleet management business. Our mission? To be the only fleet partner our customers will ever need.

We are industry leaders in HGV and LCV fleet management and, from major retailers to key service providers, over 200,000 vehicles come through our doors each year. Not only that, but we are leading the charge towards Electric Vehicles, partnering with customers to move towards a more sustainable future.

And when you join us, you’re supported in developing your own career too, surrounded by a team of passionate people driven to keep customers moving.

**What keeps our wheels turning?**

That's easy. Our business is driven by our people.

Whether you're a technician in one of our 75+ workshops, on the road as part of our Mobile Team, working directly with our customers or part of our support services behind the scenes, at Rivus every colleague plays a part in keeping some of the UK's largest and most critical fleets on the road.

We’re looking for passionate people to join us on our mission and drive our business forwards. It’s an opportunity to be a part of one of the fastest growing, most forward-thinking teams in the fleet industry.

**What we’re looking for**

This is an exciting opportunity for a Authorised testing facility Controller to join our team.

As a Authorised testing facility Controller, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for providing a great customer experience through the provision of ‘front of house’ services in greeting customers, processing their job requirements, ordering parts, and advising on progress and being the first point of contact for enquiries.

And when you join us, you’re supported in developing your own career too, surrounded by a team of passionate people driven to keep customers moving.

**What you’ll do**
- Front of house reception work
- Progressing jobs on the system
- Including arriving & closing jobs
- Ordering parts and supplies using approved providers
- Manage both internal and external customer HGV MOT bookings in accordance with DVSA time guidelines.
- Maintain the high utilisation of the testig facility.
- Request quarterly bookings for the lane through the DVSA booking system.
- Ensure the DVSA standards are upheld within the testing lane, this includes monitoring of the calibrated equipment and eunsuring correct documentation is displayed, along with strict clenleness of the lane.
- Invoicing and job closeure of all HGV MOT customers.
- Answering telephones and dealing with a range of basic, non-technical customer queries, escalating where necessary
- Face to face customer enquiries
- Providing updates to customers
- To receive goods, keys and vehicles and document as directed
- Filing and general administrative duties as directed
- Support garage manager with management of job cards

**What you’ve got**
- Recent experience of working in a garage workshop environment, including an understanding of the Health & Safety requirements in this type of environment
- Experienced in managing customer experience both face to face as well as via the telephone
- Ability to work under pressure and prioritise
- Good PC skills including use of Outlook, Word & Excel

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£33,419.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Northallerton: reliably commute or plan to relocate before starting work (preferred)

Work Location: One location