Partner Support Representative

1 month ago


Wokingham, United Kingdom Loftware, Inc. Full time

**The role**:

- Respond to order and renewal queries.
- Take advantage of partner program benefits.
- Work more effectively with our distributors.
- Leverage online sales tools and interact with internal stakeholders.
- Maintain a current Channel Partner Profile in SFDC.

Definitions

Objectives
- Accelerate problem resolutions which result in orders.
- Achieve high partner satisfaction scores.
- Reduce human touch per order received by effective training of Loftware Partners in Loftware online automation tools (SMP, PRM and TA)

**Responsibilities**:

- Assist partners with all queries prior to placing an order including part numbers and pricing.
- Assist partners to build a quotation for upgrades, consolidations, cross-sell and migration.
- Advise which is the correct product for the customer’s problem.
- Learn everything necessary by participating actively in our online and instructor-led training programs about Loftware’s internal processes.
- Assist partners in onboarding onto our automation tools and their effective use of these to support their interactions with Loftware.
- Report on KPI’s around objectives in an accurate and timely manner.

**Requirements**:

- Speak fluent English plus another required language, which is French, German, Spanish, Italian, or Polish.
- Competency with software programs to manage projects, including but not limited to Microsoft Office Word, Excel, PowerPoint, Microsoft Outlook
- Able to develop and maintain trusted relationships with colleagues
- Able to communicate clearly and well with partners in the written and spoken language chosen.
- Ability to understand, explain and train others in the use of online tools that will assist the partner in their regular interactions with Loftware.

**Why join us?**

Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
- Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
- We use the power of the global team.
- We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.



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