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Full Time/part Time Care Navigator

2 months ago

Lytham St Annes, United Kingdom Ansdell Medical Centre Full time

Ansdell Medical Centre is a busy, 11,000+ patient practice in lovely Lytham St Annes and due to expansion, we are looking for fun, friendly and focused individuals to join our Reception team on a full/part time, permanent basis.

You will be responsible for undertaking a wide range of Reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Primary Responsibilities:
a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

f. Initiating contact with and responding to, requests from patients, team members and external agencies

g. Read code data on EMIS web

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into the patients healthcare records as necessary

k. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Maintain a clean, tidy, effective working area at all times

o. Monitor and maintain the reception area and notice boards

p. Support all clinical staff with general tasks as requested

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £11.66 per hour

Expected hours: 30.5 - 37.5 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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