1st Line Engineer
2 months ago
**1st Line Engineer**
**£22,000 - £26,000**
**Cheltenham**
We are working with an IT service and security provider, who are looking for a 1st Line Engineer to join them on a full-time, permanent basis.
The successful 1st Line Engineer will provide remote, on-site, and workshop support. Completing small works and installation projects and providing excellent customer service and administration duties.
**Responsibilities**:
- Provide 1st line support for incoming service requests, utilising the service desk ticketing system
- Take ownership of support requests, ensuring they are resolved and ensure customers are always communicated to
- Visit client sites where necessary to resolve issues, often at short notice
- Correctly log and update tickets
- Contribute to the creation, development, and review of procedures and policies
- Manage and maintain the endpoint monitoring platform daily
- Diagnose and raise hardware failures as a critical priority
- Raise outages as a critical priority
- Ensure accurate timesheets are always maintained
**Skills/ Experience**:
- Experience working in an IT support environment covering several different areas
- English Language to GCSE level or equivalent
- Excellent communication skills
- Excellent customer service skills
- Experience in troubleshooting Microsoft environments
- Working knowledge of Windows server 2012/2016/2019, Windows 10/11, and Office 365
- Working knowledge of major networking components, networking operating and basic configuration and maintenance
GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development.
We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol.
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