Receptionist - Front Desk

5 days ago


Birmingham, United Kingdom Hyatt Regency Birmingham Full time

Summary

One of the best situated hotels in Birmingham City Centre, Hyatt Regency Birmingham is a modern hotel that enjoys a prime central location. Our luxury hotel is just opposite the Library of Birmingham (the largest regional library in Europe) and five minutes’ walk from the exclusive Mailbox Bull Ring shopping centre and Grand Central, as well as Broad Street and Brindley Place. The hotel features 319 luxury rooms and suites, our Aria Restaurant, where guests can enjoy relaxed surroundings whilst enjoying cuisine with a selection of fine wines, or our Gentleman and Scholar Pub who specialises in gin cocktails and light bites with a stunning heated terrace which opens onto Broad Street. We also have 10 meeting rooms and Amala Spa & Club for wellness/beauty treatments a pool and gym.

We have an exciting opportunity for a Receptionist to join our Front Office team. You will provide an excellent and consistent level of service to your guests and contribute to the smooth and efficient running of the Reception within the Rooms Division.

Working on a rotation basis within the Front Office team, you will ensure maximum guest satisfaction and adhere to the standards required by the hotel. Some of your responsibilities will include checking guests in and out of the hotel, cash handling and dealing with guest's queries both face to face and over the telephone. You will ensure a quick and efficient response to guest’s requirements and will update guest information in the computerised system in a timely manner. You will also be trained to work within our Regency Club, a VIP lounge and also Switchboard.

This is a full time, permanent role. Shifts can include: 7am - 3pm, 11am - 7pm and 3pm - 11pm.

**_Hyatt offers a great range of benefits, including:_**
- 12 free nights per year of service across Hyatt Hotels worldwide
- Colleague and Friends & Family rates across Hyatt Hotels worldwide
- F&B discounts of up to 50% in our Hyatt UK Restaurants & Bars
- Dry cleaning of business attire
- Complimentary meals on duty
- Workplace pension scheme
- Continuous Learning & Development opportunities

**_Terms & Conditions apply_**

**Qualifications**:
You will have excellent IT and communication skills. As an organised, outgoing individual you will not be fazed by the diverse and challenging situations that you will deal with.

Working under pressure, you will be able to act quickly in response to changing guest demands and requirements.

Previous customer service experience is essential. A Diploma / qualification in Hospitality or Tourism Management would be advantageous. Previous experience with Opera systems is desirable.



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