Apprenticeship Delivery Coordinator

3 weeks ago

Bedford, United Kingdom Estio Training Full time

We are looking for an **Apprenticeship Delivery Coordinator** to be accountable for the following:
**Job Purpose**
- Plan, organise and manage all communication of delivery for all training events associated to the Apprentices
- Work with all Apprenticeship teams to support the Delivery function, including Operations
- Full training will be provided for this role

**Key Responsibilities**
- Work closely with the Senior Delivery Coordinator to provide correct and timely communication to apprentices
- Provide relevant information for course schedules, course confirmation, delivery options (classroom or virtual) and courseware distribution
- Provide apprentices with appropriate resources, including signposting to support systems
- Data processing on various CRM platforms
- Keep all platforms used, including OneFile and Goldmine accurate and up to date
- Ensure excellent customer service is given to our apprentices and employers
- Liaise with Functional Skills Tutor and other departments to provide communication
- Update Apprenticeship team of any changes affecting delivery of courses
- Adhere to Apprenticeship compliance and quality bodies, such as ESFA and OFSTED
- Maintain adherence to Firebrand’s Standard Operating Procedures

**Essential Prerequisites**:

- Experience working with the Microsoft suite, particularly Outlook, Word, Excel and ideally experience with CRM software
- Initiative and a willingness to get involved in a wide variety of tasks
- Excellent attention to detail
- Excellent verbal and written English communications skills
- Hard working and positive attitude
- Good interpersonal and client relationship skills
- Time management, organisation, and planning skills
- Adaptable to constant change
- Previous experience in an office based, customer support and administration roles are essential

The apprenticeship team is a fast-paced environment whose aim is to deliver first class customer service while delivering exceptional advice and guidance for our learners and clients.

Full training will be given for this role.

**Company Benefits**
- Paid sabbatical rewarded for long service
- Access to free accelerated training as part of CPD
- Up to 25 days’ holiday
- Paid holiday for your Birthday
- BUPA Medical/Dental Care
- Workplace Pension Scheme and Life Assurance
- Cycle to Work and Season Ticket Loan
- Annual bonus scheme

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bedford: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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