Dental Receptionist

2 months ago

Chester, United Kingdom Talking Teeth Full time

We are looking to recruit a dental receptionist to join our established team in our 3 surgery NHS dental practice in Chester town centre.

Package and Benefits of a Dental Receptionist:

- Hours: 39 hours per week; Monday - Friday 8.30am - 5.30pm
- Contract: Probationary leading to Permanent

Key Responsibilities of a Dental Receptionist:

- Providing a high level of customer-focused service on telephone and in person in a compassionate and professional manner
- Encouraging referrals and new patients
- Attending and participating in practice meetings
- Welcoming the patients and visitors to the practice and recording the attendance using the dental software/ visitors' book
- Promptly deal with patient enquiries to a high level according to practice policies and protocols to ensure maximum utilisation of new patient appointments
- Implementing recall system to ensure re-attendance of the maximum number of patients monthly
- Reviewing the diary to follow-up patients who cancel, miss an appointment, whilst ensuring courtesy reminders are sent about upcoming appointments
- Ensuring patient records and personal data are processed in accordance with the Data Protection Act, maintaining confidentiality and making sure records are available for each clinical session
- Completing administration tasks as directed by line manager, including patient trackers, manual banking reports, invoicing and receipting etc
- Ensuring the reception and public areas are clean, tidy, and well presented at all times to create a warm and welcoming environment
- Managing immediate adherence to appointment times, and informing patients of any delay

Skills and Experience of a Dental Receptionist:

- You will have proven front of house Reception experience, ideally within a dental or healthcare setting.
- Motivated, organised and a good communicator who thrives upon maintaining good standards
- Great at offering a warm and welcoming environment to patients and visitors
- Can work collaboratively with all colleagues
- The ability to be flexible in your duties and perform other duties as necessary for the efficient operation of the practice as required

If this role is of interest to you, and you'd like the opportunity to work with a great team as a Dental Receptionist please apply.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: DRCHESTER

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