Quality Assurance Lead

1 month ago

London, United Kingdom Resuscitation Council UK Full time

Role: Quality Assurance Lead
Department: Customer and Business Standards
Reports to: Business Standards Manager
Hours: 37.5 hours per week
Location: Hybrid

**Salary**: Circa £37,000
Interviews planned: Week commencing 25 September 2023

Resuscitation Council UK’s (RCUK) Customer & Business Standards directorate is a new team, established to take the lead on driving forward our commitment to excellence across all of our operations, products and services. We have recently gained certification in ISO9001:2015 in Quality Management.

As we continue to develop and embed our quality management system we need structured quality assurance processes across the organisation. Gathering internal and external data we need to monitor and evaluate the services we deliver, building meaningful improvement plans, to ensure resources are targeted at continuous improvement. Key to this role will be an understanding of quality management, along with a strong background in monitoring, evaluation and audit. Highly organised with keen attention to detail, the successful applicant must be able to present data clearly and concisely, facilitating continuous improvement.

**Main Responsibilities**
- Establish processes for the consistent monitoring and evaluation of our products and services
- Establish a framework of monitoring, evaluation and audit
- Implement a programme of internal auditing in line with ISO9001:2015 requirements
- Undertake internal audits, working closely with colleagues across the organisation
- Collate, analyse and interpret data
- Develop clear and engaging staff comms around internal auditing and quality assurance
- Work with colleagues to facilitate the gathering of external audience data
- The ability to interpret external audience data and align internal monitoring and improvement plans
- Produce clear and concise reports and recommended improvement plans
- Establish an organisational-wide structure of KPI reporting
- Maintain consistently high standards of data analysis and reporting
- Work closely with our ISO9001 external auditors to ensure compliance
- Maintain high standards of documentation
- Facilitate rectification of non-conformance issues
- Develop and publish internally a cyclical timetable for internal audit, ensuring communication with and buy-in from stakeholders.

**Strategy, Vision and Values**
- Demonstrate and promote the Vision & values of RCUK
- Continue to drive RCUK’s commitment to equity, inclusion & diversity.

**Qualifications, Knowledge, Expertise and Experience**
- Demonstrate and promote the Vision & values of RCUK
- Qualified in ISO9001:2015 Quality Management - D
- Qualified in internal audit - D
- Knowledge/Experience of monitoring and evaluation tools - D
- Working knowledge of Data Protection principles & willingness to undergo further training as required - E
- Evidence of strong data analytics skills - E
- Strong and concise report writing skills and experience - E
- Clear and concise verbal communication skills - E
- Proficient in a range of data gathering techniques and packages - E
- Demonstrable experience in implementing quality assurance programmes of work - E
- Demonstrable experience leading on monitoring and evaluation - E
- Experienced in survey design and interpretation - E
- Experience of gathering external user data - D
- Experience of designing and facilitating workshops - D
- Personal commitment to ongoing CPD - E.

**Personal Attributes and Skills**
- Excellent attention to detail
- Highly collaborative, with great people and leadership skills, able to work with and get the best from team members from across disciplines
- Results driven
- Highly skilled in data analysis
- High levels of professionalism and integrity
- Flexible and adaptable; a good team player
- A natural organiser who can see the bigger picture
- Able to balance competing priorities and deliver results.
- A comprehensive CV, specifying significant achievements in your career to date.
- A supporting statement, of no more than two sides, explaining how your skills and experience can support and add value to our organisation.
- A completed diversity monitoring form.

**Job Types**: Full-time, Permanent

Pay: £35,000.00-£37,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in London, W1W 8TF

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