Technical Consultant

2 weeks ago

Edinburgh, United Kingdom Diligenta Full time

**Who Are Diligenta?**
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
**Summary of the role**

In this role you will be responsible for providing technical consultancy and support to staff, external clients, and their advisers. You will be an expert in Pension and / or Life products, legislation, regulation, and provide specialist technical support on a variety of LBG, Diligenta or legislative/mandatory driven projects.
**What you will be doing**
- You will be a Subject Matter Expert (SME) for projects ensuring work undertaken is technically compliant and that risks are identified and raised in project risk registers.
- Addressing and resolving complex legislative, product, compliance and nonstandard process queries
- Providing technical consultancy and support to Operations in the resolution/ mitigation of risks and/ or introduction of controls e.g. closure of audit actions, compliance concerns, incidents and escalations, department specific risks / controls.
- Supporting the Business Acceptance Testing team by providing technical knowledge of product and processes whilst completing testing before every BaNCS release.
- Analysing referral trends, providing feedback and implementing improvement activity to reduce queries by initiating process changes and/ or providing technical training.

**What we are looking for**
- Technical Expertise - Life and/ or Pensions.
- Experience working with procedure guides either writing or reviewing.
- Compliance and legislative awareness.
- Experience with Platforms such as BaNCS.
- Effective coaching and training skills.
- Project experience

**Benefits**
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection

Job Reference: DGENTA02102

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