Appointment Scheduler

3 weeks ago


StokeonTrent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

An exciting opportunity has arisen for an appointment scheduler to join the Imaging Directorate at UHNM.

Our scheduling teams play an important role in ensuring all patients receive timely care. This is a fast paced and demanding role where attention to detail is key and where priorities frequently change. You must be adaptable and flexible in approach, able to exercise initiative, work independently and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

You will cover a range of duties to ensure an accurate and efficient waiting list and booking service for all patients requiring diagnostic examinations and/or treatments within the interventional suit.

You will be the first point of contact for patients, and must have excellent communication and interpersonal skills, along with good keyboard skills and experience of using Microsoft Office. Previous experience of CRIS and iportal would be advantageous but not essential as full training can be provided.

This post offers an excellent opportunity for individuals wanting to gain exposure to a wide range of services within a fast paced department.

Appointment Scheduler UHNM

The main duties of the role involve scheduling appointments, communicating to patients and monitoring the waiting list

Communication skills, flexibility and reliability in order to contribute to the delivery of a first class service to all users. This will include occasional weekend working, and may be required to work across the UHNM sites.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.


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