Customer Support Specialist

1 week ago


Welwyn Garden City, United Kingdom HCPA Ltd Full time

**Are you passionate about providing a high-quality rewards service for care professionals and care providers?**

Hertfordshire Care Providers Association (HCPA) is a unique company set up to support adult care providers within Hertfordshire to raise quality standards of care. We are a non-profit member’s association for adult care providers. We support over 500 careorganisations to improve the quality of care they provide across a variety of projects such as staff training and providing information and guidance. We also provide additional services and projects such as stop falls resources, community education, a rewardsplatform for employees, and a fully funded recruitment service Herts Good Care Recruitment.

The Care Professional Standards Academy provides a platform for care employers to track their staff training and development and reward their staff for developing their skills. This incentive supports with their recruitment and retention efforts. An excitingopportunity has arisen for a Customer Support Specialist within the Academy team, assisting care providers and care professionals using the platform. The role consists primarily of administrative duties, direct promotion of the Academy, with some work towardsdeveloping the rewards offer and how we market the Academy. You will work closely with the Operational Team Leader to continue providing a robust platform and be instrumental in the growth of the Academy.

**Why work for HCPA?**
- Monday to Friday, 20 hours per week (work times to be discussed), based out of our Welwyn Garden City office with some home working
- An annual salary of £21,420 pro rata (for 20 hours per week, £11,424)
- This is a 12-month renewable contract starting as soon as possible
- Care Professional Standards Academy Rewards and Discounts
- Pension / Sickness Scheme
- Employee Assistance Programme
- 36 days holiday (Including 8 Bank Holidays)
- Annual Care Awards
- Team building days and team events
- Ongoing training and development
- Free parking
- Friendly and supportive team

**What does the role of Customer Support Specialist involve?**

Based in Welwyn Garden City, working within a team of 3, you will facilitate the smooth running of the 'Care Professional Standards Academy’ which is fully funded in Hertfordshire for all Adult Social Care providers and growing to other counties in the UK.

Your day-to-day duties will include:
- Contacting care providers to promote the Academy and support during the sign-up process
- Validating certificates added to the Academy
- Supporting the Service Lead with the back-end processes
- Support the Attraction and Recognition Manager with developing the rewards offer.
- Be a key contact dealing with queries from care providers and care professionals.
- Obtaining and monitoring service feedback and case studies from both care providers and care professionals.
- Ensuring database is kept up to date and communications are logged to maintain excellent customer service.
- Provide cover for Team Leader during annual leave.
- Any general tasks as requested which contribute to the smooth running of HCPA and the Care Professional Standards Academy.
**Am I the right person for this Customer Support Specialist position?**

At HCPA, we are looking for individuals to work for us who are passionate about our company goals and values. We are looking for an enthusiastic person with excellent IT skills, who is also organised, has meticulous attention to detail and can demonstratestrong organisational and time-management skills. You can hear a smile down the telephone line, so we are looking for someone who has a confident and approachable manner.
- We are also looking for you to:_
- You may have experience in adult social care, project or business administration, sales, or customer service.
- Be proactive and work on own initiative
- Be professional and have a confident telephone manner
- Demonstrate the ability to provide excellent customer service
- Be able to communicate with people of all levels - care providers, people working in care, training managers and more.
- Be able to work to deadlines and meet KPIs
- Be able to work as part of a team
- We will be looking to fill this vacancy as soon as possible. _
- Please note that this role is associated with delivering of training projects directly to care staff, and therefore we may be required to ensure that the individuals recruited for these roles have completed the two vaccines against COVID-19 if successful,unless legally exempt. Please note that we may ask of evidence for this at the interview or when employment commences._


  • Customer Service

    7 months ago


    Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Location: Welwyn Garden City **Salary**: £12.47 per hour Contract: Full Time, Monday to Friday 9:00am - 5:00pm The Role: Our client is looking for a confident and pro-active Customer Service Executive, to join their busy team in Welwyn Garden City. Working in the travel industry, no two days are the same and you must be...


  • Welwyn Garden City, United Kingdom Hays Specialist Recruitment Limited Full time

    Product Support Information Solutions/ Laboratory Specialist - 6-month contract - Top Pharma My client a top pharmaceutical company is looking for a Product Support Specialist to join their team on an initial 6-month contract. INSIDE IR35 - £180 - £220 PAYE The Product Support Information Specialist will: - Be responsible for providing general information...


  • Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Team Leader **Salary**: £32,000 - £35,000 per annum **Location**: Welwyn Garden City (Hybrid) **Contract**: Permanent - full time **Hours**: Monday to Friday -8.30am - 5pm COMPANY PROFILE Our established client based in the heart of Welwyn Garden City are seeking an enthusiastic Customer Service Team Leader to join...


  • Welwyn Garden City, United Kingdom Look Ahead Care Support and Housing Full time

    We're looking for a kind, compassionate and resilient Specialist Behaviour Support Worker to join our Birchall Wood Service in Hertfordshire.£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.Want to feel like you're making a difference? You'll feel at...


  • Welwyn Garden City, Hertfordshire, United Kingdom Smart10Ltd Full time

    Job Description\We are looking for an experienced Utility Customer Support Specialist to join our team at Smart10Ltd. The ideal candidate will have a proven track record of providing exceptional customer service, analyzing data to identify areas for improvement, and implementing solutions.\Key Responsibilities\\Provide exceptional customer service to meet...

  • Admin Support

    5 days ago


    Welwyn Garden City, United Kingdom Operational Support Full time

    **Position**: Utility Admin Support - **Location**: Welwyn Garden City, Herts - **Salary**: £18,000-£21,000 per annum + Up-to £3k annual discretionary bonus paid quarterly - **Contract**: Permanent, Full-Time, Monday - Friday - 37 Hours per week **Utility Admin Support**: - Do you have previous administration experience? - Are you a confident individual...


  • Welwyn Garden City, United Kingdom Look Ahead Care Support and Housing Full time

    What We OfferWe're committed to building better lives through social care and housing in local communities. As a specialist behavioural support worker with us, you'll have the opportunity to make a real difference in someone's life. With a competitive salary of £27,352 per annum (40 hours per week), you'll also enjoy a range of benefits, including 25 days...


  • Welwyn Garden City, United Kingdom Look Ahead Care Support and Housing Full time

    About the RoleWe are seeking an experienced Specialist Behavioural Support Worker to join our team in Hertfordshire.This role involves supporting individuals with learning disabilities and behavioural needs to lead fulfilling lives, develop skills, and maintain their wellbeing.Salary: £27,352.00 per annumJob DescriptionSupporting individuals to engage in...


  • Welwyn Garden City, United Kingdom Look Ahead Care Support and Housing Full time

    Job Description:We are seeking a highly skilled and compassionate Specialist Behavioural Support Worker to join our team at Look Ahead Care & Support. The successful candidate will be responsible for providing exceptional support to an individual with learning disabilities and behavioural needs, enabling them to live a full and active life.As a specialist in...


  • Welwyn Garden City, Hertfordshire, United Kingdom Look Ahead Care Support and Housing Full time

    Job OverviewWe are seeking a skilled and compassionate Specialist Behaviour Support Worker to join our team at Look Ahead Care & Support in Hertfordshire. As a specialist support worker, you will play a vital role in supporting individuals with learning disabilities and behavioural needs to live fulfilling lives.The ideal candidate will possess excellent...


  • Welwyn Garden City, Hertfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in the UK.Key Responsibilities:Respond to customer inquiries and resolve issues promptly.Provide product and service information to customers.Process customer orders and manage account details.Document customer interactions and follow-up...

  • Support Specialist

    3 months ago


    Welwyn Garden City, Hertfordshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    As a Support Specialist at beBee Professionals, you will play a vital role in delivering exceptional customer experiences. Key responsibilities include:Responding to customer inquiries in a timely and professional manner.Providing expert advice on products and services.Resolving customer complaints and issues efficiently.Processing customer orders and...


  • Welwyn Garden City, United Kingdom Reed Business Support Full time

    My client are a supplier of authentic food and drink and they are looking for a Customer Service Executive to join their busy team. Responsible for making outbound calls in regards to clients’ orders and updating their accounts via Sage accordingly. Receive customer service calls and incoming calls from clients placing orders. The role involves upselling...


  • Welwyn Garden City, Hertfordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Specialist to join our retail team in Welwyn Garden City, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual presentation and stock levels.Assist with stock...


  • Welwyn Garden City, United Kingdom Think Specialist Recruitment Full time

    Think Specialist Recruitment are pleased to be working with a growing organisation based within the Welwyn Garden City area. This is an exciting opportunity for someone who has customer service/administrative experience, with previous industry experiencewithin manufacturing or distribution. Some of the duties will include: - Processing customer orders -...


  • Welwyn Garden City, United Kingdom Cohesion for Look Ahead Care, Support and Housing Full time

    **Specialist Behavioural Support Worker, Look Ahead Care Support and Housing, Birchall Wood** £20,717 per annum + 25 days Annual Leave, Pension Schemes + more **Shift pattern**: 7am - 3pm 2pm - 10pm We are currently exclusively recruiting **females only **for this position, due to the need of personal care involved for the people in our...


  • Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at PayPoint Group. As a key member of our support team, you will play a vital role in delivering exceptional customer service and resolving technical issues efficiently.


  • Welwyn Garden City, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Planner **Build your career with a leading property services company! You will be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promisesare given. Using...


  • Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at PayPoint Group in Welwyn Garden City. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and troubleshooting skills.The ideal candidate will have experience with transaction processing systems, Windows Server environment,...


  • Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

    Are you passionate about delivering exceptional customer experiences? Do you have experience in leading technical teams and driving process improvements?We're looking for an experienced Application Support Specialist to join our team at PayPoint Group. As a key member of our Application Support function, you will be responsible for providing 2nd line support...