IT Solutions Specialist

4 weeks ago

Newcastle upon Tyne, United Kingdom Mott MacDonald Full time

The IT Solutions Specialist
- The IT solutions specialist will also help solve Desktop issues (4th line support) by engaging internal owners and manufacturer support. Work mostly on desktop projects for Security solutions implementation, office moves and deploying new modern Microsoft solutions to the group.
- Key Technical experience
- In depth knowledge in Microsoft endpoint management solutions SCCM and Intune
- In depth knowledge in Active directory, group policies, Intune device policies and Azure Active directory groups and memberships
- In depth knowledge in Endpoint security solutions like MS Defender for Endpoints (MDE), Defender Antivirus, Defender for Cloud apps integration, Endpoint Detection and Response, and Advanced hunting.
- In depth knowledge in Azure cloud capabilities including Microsoft Graph and API integration
- In depth knowledge in Printing, Print server estate management and Papercut solutions.
- Windows 10 and certificates deployment and management
- Strong knowledge in scripting language (PowerShell) for Software delivery automation
- Knowledge of MDM and MAM conditional access policies to support mobile devices through Intune
- Experience with Windows security patching processes, Anti malware, Encryption, and update compliance
- Experience in configuration of VPN profiles, Windows Autopilot hybrid and Direct access
- Problem management and supervising problem resolution
- Knowledge in Disaster recovery and Business continuity process
- Working in a large multi-cultural organization is desirable
- Working in an ITIL environment is desirable
- working on your own and driving change
- Monitor, maintain and optimize the Microsoft SCCM and Intune systems and environment to ensure performance efficiencies and optimization

Key Responsibilities
- Design, delivery, and maintenance of Windows 10/11 standard builds ensuring the builds are patched and enhanced to meet IT standards
- Using detailed knowledge of SCCM, Intune, Active Directory, Azure Active Directory, group policy, user profile management and security concepts to provide a compliant service
- Using detailed knowledge of Virtual desktop, manage, enhance, and support the VDI estate
- Using detailed knowledge of Microsoft 365, Intune, and collaboration solutions to deliver an improved end user experience
- Using detailed knowledge of Microsoft E5 security features implementation, management, and response
- Implement M365 Security features for EDR real-time continuous monitoring and collection of endpoint data with rules-based automated response and review capabilities
- Design and delivery of Software though automation using ServiceNow integration
- Defining end user personalization and endpoint analytics with Aternity
- Participation in projects, bringing technology roadmap expertise in the project planning and design phase, through the build and implementation phases
- Contribution or ownership of the high-level designs (dependent on technology, scale, and overall requirement)
- Creating low-level pattern or template designs and implementing technology defined in a low-level pattern or design

Key Performance Indicators
- Meet service level targets for Endpoint services relates to ISMS, ISO27001 and CE+
- Successive improvement in delivering efficiency to the Endpoints and Server estate

LI-NG- Education, and Certifications Requirement
- Educated to bachelor’s degree level, preferably in an IT or engineering related discipline.
- Formal accreditation in ITIL v3, V4 or another best practice framework desired.
- Extensive experience in administrating, maintaining, and monitoring Microsoft SCCM, Intune (including Active Directory, Defender and Group Policies) systems and in an Enterprise environment
- Training and certification in SCCM administrator, Intune administrator, M365 Security Administrator and Azure solution architect expert.
- Training and certification in Printing and Print management solutions like Papercut.
- Knowledge on 3rd party patching tools like PatchMyPC preferred
- Knowledge and Experience installing, configuring, and supporting Microsoft Windows operating systems for use in a network environment
- Knowledge of TCP/IP, DHCP, and DNS network protocols and services
- Excellent writing, communication, and interpersonal skills
- Strong Analytical, troubleshooting, and problem-solving skills

Personal Attributes
- Strong combination of technical knowledge and communication skills.
- Demonstrable problem-solving skills.
- Strong ability to prioritize tasks and deadlines in a changing environment.
- Ability to adapt to new tools, procedures, best practices.
- A fast learner; and
- Keen attention to detail and the ability to meet deadlines.

**Job Profile**
- Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically

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