Neighbourhood Officer

**Neighbourhood Officer**
**£* **32,652 - £ 34,370*
**Winchester - Hybrid**
**Permanent, Full time - 35 hours per week**

**About us**

We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

**More about the role**:

- To carry out and monitor regular estate inspections, tenancy audits and ensure accurate records are maintained and actions are taken to deal with issues
- To manage tenancies related to housing services residents in accordance with policies, procedures and targets.
- Be the point of contact to resolve and investigate complaints by residents and provide advice and guidance.
- Ensure that IT systems are regularly updated and effective manual record systems are maintained.
- To build relationships and work with both internal and external stakeholders of A2Dominion
- To attend and represent A2Dominion at court, external meetings, case conferences, forums and evictions
- Ensure that the tenancy management objectives and key performance indicators are achieved.
- Responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, residents, local authorities and 3rd party providers as required.
- Work with diverse tenants who require extra support and refer them to appropriate support services

**More about you**:

- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Full UK driving license and access to own vehicle for work use
- Experience of problem solving for customers and understanding customer needs
- Good knowledge of Outlook, Word and Excel
- Experience of working with vulnerable people and community groups
- Knowledge of housing law and housing management issues, welfare benefits and financial inclusion.

**Choosing us is easy**

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
- **A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will**:_
- actively look to attract and recruit disabled people
- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job
- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required

**Meeting the role requirements**
- **A2Dominion are proud to be a family friendly employer.**_

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”

**Job Types**: Full-time, Permanent

**Salary**: £32,652.00-£34,370.00 per year

Work Location: Hybrid remote in Winchester