Apprentice Reception

**WELCOME TO A WORLD OF OPPORTUNITIES** AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.

As a Apprentice Receptionist with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed - just a passion for Guest Service

**A WORLD OF REWARDS**
- ** Hourly Rate**
of £11. 55
- **Smart uniform provided**
and laundered
- **Free**
**and healthy**

**meals**
when on duty
- **Grow your Career**
your next position could be

as a Maintenance Manager
- **Personal Development**
programmes designed to support you at every step of your career
- **A chance to make a difference**
through our Corporate Responsibility programmes - Find out what and how we are doing ()
- **Team Member Travel Program**:

- **Team Member Referral Program**:

- **High street discounts**:
with Perks at Work
- **Holiday**:
28 days

including bank holidays (increasing yearly to up to 33 days)
- **Discounted dental and health cover**:

- **Free Parking**:

- **Subsidised Taxi**
Scheme
- **Accommodation available**
with all bills

included
- **Guest Experience Day**:
1 night stay with breakfast
- **Modern and inclusive**
Team Member's areas
- **Dedicated 1-2-1 support** throughout your apprenticeship
- Functional Math and English skills offered alongside the programme

A Front Office apprentice will be required to undertake all reasonable duties as assigned by your head of department.

Specifically, you will be responsible for performing the following tasks to the highest standards:

- Working within the Front Office department
- Contribute to an overall exceptional guest experience from check-in through check-out
- Telephone handling
- Cash and Payment handling
- Maintain high levels of guest service
- Complete all aspects of the apprenticeship programme
- Work a variety of shifts including early mornings, evenings and weekends

**What are the desired skills?**

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Positive attitude
- Good communication skills
- Committed to delivering a high level of customer service
- Ability to work on your own or in teams
- The ability to deal with enquiries in a professional and polite manner

**What are the desired personal qualities?**
- A passion for hospitality and guest service
- Willingness to learn
- The ability to stay calm under pressure
- Excellent grooming standards
- Ability to work in a fast-paced environment

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels