Turkish Speaking Customer Support Agent

7 months ago


London, United Kingdom Perform CS Ltd Full time

**Position**: Customer Support Agent

**Job Type**: Full-Time

**Reports to**:Customer Support Team Leader

**Summary of Responsibilities**
- Working closely with other departments to handle customer queries.
- Communicating effectively and efficiently with players and colleagues to ensure delivery of

business objectives and targets.
- Working 24/7 shift pattern.
- Meeting personal/customer service team sales targets and call handling quotas.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
- Keeping records of customer interactions, processing customer accounts and filing document.
- Following communication procedures, guidelines and policies.
- Identifying and assessing customers’ needs to achieve satisfaction.

**Person Specification**
- Turkish speaker (verbal and written)
- I-Gaming experience
- Excellent communication skills
- Customer oriented
- Intermediate skills in Microsoft Tools (Excel, Word, Powerpoint)
- Ability to work under pressure
- Self-Motivated
- Team player

What you will receive:

- Competitive package.
- Other perks TBC.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Night shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- London, N11 1GN: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- Turkish (required)

Work Location: Hybrid remote in London, N11 1GN



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