Consultant

3 weeks ago

Belfast, United Kingdom British Council Full time

Consultant

**Date**:29 Jun 2023

**Location**: Belfast, UKM, GB

Belfast, UKM, GB

Belfast, UKM, GB

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Consultant**

**Role Type**: Business Delivery
**Pay Band**:Starting £26,934 (+£3,300 market allowance if based in London)
**Contract Type**:1 year fixed term
**Location**: UK only; Manchester, Edinburgh, Belfast

Mobility / relocation / visa sponsoring support will not be provided. If you are currently sponsored by the British Council, in a country or regional role, please check with your local / regional HR colleagues if you are able to remain in your current location for this global role.

**Benefits include, but are not limited to**:

- 32 days annual leave, in addition to public holidays
- 3 days volunteering leave
- Career average defined benefit pension scheme
- An unrivalled opportunity for you to get to use all the experience you’ve built up working in and / or leading global organisations to support us in building trust across the world

**Closing date**: 23rd July 11:59pm UK time

**Context**

Education is a powerful vector for cultural relations activity - especially as access to high quality education at all levels is more important than ever. The UK’s strength in education makes it an excellent partner for people-to-people, institution-institution and government-to-government connections. It is one of three core pillars of the British Council’s cultural engagement activity.

**Role purpose**

The project manager provides integral operational support to both business delivery and business development teams, ensuring quality and compliance with published standards by utilising and supporting a single, common, approach across all our products and services.

The role specifically involves managing aspects of the Language Assistants programme, a mobility programme which facilitates the exchange of young people between the UK and 14 other countries to improve language learning in educational institutions.

**Main Accountabilities**

**Operational Delivery**
- Supervises and controls team activities to meet (daily/weekly/monthly) agreed service/programme/product delivery performance targets, schedules and deadlines
- Manages resources within own nominated team to ensure that work is carried out efficiently and effectively, such as agreeing on priorities and resolving day-to-day operating resource issues, to ensure high quality, consistent and efficient services are delivered

**Relationship & Stakeholder Management**
- Translates agreed corporate/regional customer service and client management strategies into appropriate local operational policies and procedures.
- Monitors and reports on the team/unit’s achievement of agreed customer satisfaction performance targets.

**Risk & compliance**
- Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. EDI, safeguarding, anti-racism, security policies, financial protocols, anti-fraud measures, cyber security) to protect the interests of the British Council and its customers at all times. Highlights to senior managers any instances of non-compliance.
- Ensures team/unit members receive and maintain appropriate induction/training in all relevant risk management procedures.

**Analysis & reporting**
- Ensures data collection on project/programme delivery that supports accountability, decision-making and learning including on EDI issues
- Conducts analysis using a range of standard methodologies and across multiple datasets to provide high quality and evidence-based recommendations on procedural improvements and/or highlight resource requirements needed to enhance operational performance

**Commercial and/or financial management**
- Directly plans and controls specific cost variables (rather than the total budget) to meet established targets, ensuring compliance with all relevant corporate financial systems and processes
- Using agreed financial procedures/templates, conducts monthly and year-end analysis and reporting on income and expenditure/profitability and risk/pipeline/actual performance versus plan targets.

**Leadership & management**
- Sets and oversees delivery of the workplan for a small-medium-sized team of more junior staff (all working in a related area), holding them to account for achieving agreed performance

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