Collections Advisor

6 months ago


Edinburgh, United Kingdom Texo Recruitment Full time

TEXO Recruitment are looking to recruit an experienced **Collections Agent** to work on behalf of an external client.

Your primary duty will be communicating with customers, via telephone, to resolve delinquent accounts and collect payment on debts.

Main Duties:

- Discussing debts with customers and creating a payment plan that allows them to pay what they owe
- Collecting payments via credit card or direct debit via phone
- Negotiating settlements to accept a percentage of the debt
- Logging every contact attempt and the outcome of the contact
- Removing settled debts and deceased individuals from records
- Updating credit files when debts are satisfied
- Beginning legal proceedings, such as foreclosure or repossession, when debts can’t be settled

**Salary**: £25,000.00 per year

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 2 years (preferred)
- debt recovery: 2 years (required)
- call centre: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 2709


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