Customer Onboarding Support Specialist

7 months ago

Accrington, United Kingdom World Options Ltd Full time

**Job Overview**

The Junior Customer Onboarding Support specialist will support our new entrepreneurs with the integration, day to day support, and troubleshooting of our groundbreaking online portal technology; the key to our success and the future of their business. You will be responsible for assisting the IT Supervisor in the general IT support provision, focusing specifically on level 1 and level 2 support queries for internal employees, franchisees, and customer base. As a technology focused business, this is a huge opportunity to be part of a growing IT team and be integral in the transformation of the wider IT infrastructure across the UK business.

**Responsibilities and Duties**
- Provide First & Second level support on all the IT platform provided to the World Options Franchisee Network, meaning:

- Obtain and communicate feedback provided during support process.
- Provide First & Second level support on all the IT platform provided to the World Options Customer base, meaning:

- Obtain and communicate feedback provided during support process.
- Manage the initial set up of internal employee on IT systems:

- Ensure required equipment is available and ready to use. (Windows & MacOS Systems and Wifi)
- Manage set up and access requirements on any relevant internal and third-party systems.
- Manage equipment set up for any 60/40 hybrid working requests.
- Conduct DSE assessments.
- Provide First & Second level support on all the IT systems for Internal Employees, meaning:

- Thermal Printer Set-Up & Support Level 1 & 2.
- Escalation of level 3 & 4 internal, customer base, franchisee and thermal printer support queries to IT Supervisor.
- Initial and ongoing customer integration set
- up (ecommerce)
- Customer Integration Set Up, Support and Exploration (portal)
- Scheduling and attending calls with Customers and Franchisees/Account Managers to explore their current eCommerce platform and analyse how World Options can be integrated, whilst supporting Customers with installation/configuration/set up where required. For all Plugin relevant platforms such as Shopify, WooCommerce, OpenCart, etc.
- Customer Integration - Support & Advanced Solution Exploration
- Where traditional integrations with Plugins are not applicable, for example where Customers have custom websites/ERP/platforms and require API integration, scheduling and attending calls with Customers and Franchisees/Account managers to explore their website/ERP/platform, understanding where World Options can be integrated and providing information relating to the integration of platforms by API.Respond and resolve UK Portal Pricing Queries
- Understanding and providing knowledge to Customers and Franchisees/Account Managers of API integration, troubleshooting API integration issues and errors, as well as escalating Level 2/3 issues to the IT Supervisor
- Liaise with Evaris IT external support, Circleloop phone systems, Domestic and International carriers, iFactory Developers, PSI Developers, Print Tray Thermal solutions, loqate address lookup
- Assist with the communication of system developments to internal teams/franchisees.
- Work to KPI’s set out by IT Supervisor in order to assist with delivery of business-critical IT activities within specified time frame.
- Develop own knowledge and skills, specifically in relation to portal development to facilitate progression and prepare for assisting with future projects.

**Skills and experiences**:

- At least 1/2 years in similar position in organized Help-desk environment better if experienced in the retail sector
- Good functional analysis experience and skills
- Excellent knowledge of personal productivity tools (Word, Excel, PowerPoint, etc.)
- Solid IT background with skills on simple system administration, network configuration and day by day office support
- Basic Knowledge of the main integration technologies (API, WebServices )
- Basic experience in structured Held-Desk processes
- Great teamwork attitude
- Ability to solve problems effectively and efficiently
- Structured approach, process oriented, multi-tasking and ability to prioritize
- Willing to learn showing enthusiasm for technology and business with a proactive attitude
- Solid communication skills, ambitious and able to build strong relationships with internal and external business partners
- Bachelor’s Degree in Information Technology or equivalent will be considered as a plus

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee mentoring programme
- Gym membership
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Accrington: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Onboarding Advisor

    6 months ago

    Accrington, United Kingdom National Care Group Full time

    **Job Description**: **Onboarding Advisor** **37.5 Hours per week** National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout the United Kingdom. **As one of the UK’s leading providers of care and support services to vulnerable adults, National Care Group fully appreciate the amazing and life changing...

  • Onboarding Advisor

    7 months ago

    Accrington, United Kingdom National Care Group Full time

    **Job Description**: **Onboarding Advisor** **37.5 Hours per week** **Competitive salary of £21,000 - £22,000** National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout the United Kingdom. **As one of the UK’s leading providers of care and support services to vulnerable adults, National Care Group...

  • Bank Onboarding Advisor

    7 months ago

    Accrington, United Kingdom National Care Group Full time

    **Job Description**: **Bank Onboarding Advisor** **upto 37.5 Hours per week - Hours agreed 2 months in advanced** National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout the United Kingdom. **As one of the UK’s leading providers of care and support services to vulnerable adults, National Care Group...

  • Support Services Specialist

    4 days ago

    Accrington, Lancashire, United Kingdom Creative Support Ltd Full time

    Job SummaryWe are looking for a Support Services Specialist to join our team in Accrington, Lancashire. As a Support Services Specialist, you will be responsible for providing high-quality support and care to individuals with learning disabilities.About Creative SupportCreative Support is a leading provider of person-centered support services for adults with...

  • Full-Time Customer Support Specialist

    2 weeks ago

    Accrington, Lancashire, United Kingdom EE Careers Full time

    About the Job: We are currently seeking a Full-Time Customer Support Specialist to join our team at EE Careers. As a specialist in customer support, you will be responsible for ensuring that our customers receive the highest level of service possible.Job Summary: The successful candidate will have a strong understanding of customer service principles and...

  • Customer Resolution Specialist

    7 months ago

    Accrington, United Kingdom Bensons for Beds Full time

    **Customer R**esolution Specialist Part time (20 hours per week) - £11,363 P.A. Plus many benefits. Shift times, 12:00-16:00pm - Our Huncoat Customer Services team is under new management and we’re hiring for growth. Join us representing the Bensons for Beds brand, effectively resolving any issues our customers may have with their **order.** **The Role -...

  • Onboarding Advisor

    22 hours ago

    Accrington, United Kingdom National Care Group Full time

    **Job Description**: **37.5 Hours a week** **£21,000 Per Annam** National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout the United Kingdom. **As one of the UK’s leading providers of care and support services to vulnerable adults, National Care Group fully appreciate the amazing and life changing...

  • Sales and Support Specialist

    2 weeks ago

    Accrington, Lancashire, United Kingdom EE Full time

    Job DescriptionThis Sales and Support Specialist role at EE requires someone who's passionate about delivering exceptional customer experiences. As a specialist, you'll be the go-to person for customers seeking advice on our products and services.Salary: £23,504 rising to £24,064 after 8 months, plus incentives and bonuses.You'll work closely with...

  • Customer Assistant Seasonal Support

    7 months ago

    Accrington, United Kingdom Lidl Full time

    Summary £11.40 up to £12.30 per hour. This isn’t stacking shelves. This is feeding families. Join us in feeding the nation, on a 6 - 12 week contract. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store...

  • Household Support Specialist

    1 week ago

    Accrington, Lancashire, United Kingdom EE Full time

    Job DescriptionWe're looking for a highly skilled Household Support Specialist to join our team in Accrington. In this role, you'll provide expert support to customers via phone, helping them navigate our products and services.You'll work closely with our customers to understand their needs and provide tailored solutions to enhance their digital...

  • Specialist Mentor

    7 months ago

    Accrington, United Kingdom First Class Support Full time

    **Specialist Mentor Mental Health** First Class Support: provides academic support to students in receipt of disabled student allowance (DSA). We pride ourselves on only employing first class support workers that are passionate about making a difference to the lives of people studying higher education courses across the UK. We are looking for Specialist...

  • Central Sales Specialist

    7 months ago

    Accrington, United Kingdom MBE Worldwide Full time

    **Person Specification**: A highly focused individual, a team player, willing to take initiative with the ability to own prioritise workload. Excellent interpersonal skills and ability to project manage, negotiate and work successfully with stakeholders including colleagues, customers and external contacts. Excellent written and spoken English. Strong IT...

  • Entry Level Customer Support Specialist

    2 weeks ago

    Accrington, Lancashire, United Kingdom EE Full time

    About the RoleThis is an excellent opportunity for individuals who want to start a career in customer service.You will work in a fast-paced call centre environment, handling customer inquiries and resolving issues.Salary Information: The annual salary for this position is approximately £20,280 per year, with an hourly rate of around £10.40.What We OfferA...

  • Call Centre Support Specialist

    2 days ago

    Accrington, Lancashire, United Kingdom EE Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Call Centre Support Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, resolving queries and issues, and providing solutions that meet our customers' needs.With a competitive starting salary of...

  • Customer Support Assistant

    2 weeks ago

    Accrington, United Kingdom NW Recruitment Services Ltd Full time

    NW Recruitment Services are looking to recruit a Customer Support Assistant for our industry leading client in the Accrington area.This is a crucial role in ensuring smooth operation of our client's business and requires keen attention to detail, excellent communication skills and the ability to effectively multitask.Roles and responsibilities * Communicate...

  • Technical Support Specialist

    3 weeks ago

    Accrington, Lancashire, United Kingdom Russell Taylor Group Full time

    Job Description:">Russell Taylor Group is seeking a skilled Technical Support Specialist to provide technical support and data analysis for maintenance organizations with an extensive product range.\">Responsibilities:">Vibration data analysisCustomer Technical SupportCommissioning of both fixed & wireless monitoring systems.">">Requirements:">Excellent...

  • Customer Support Assistant

    3 weeks ago

    Accrington, United Kingdom NW Recruitment Services Ltd Full time

    NW Recruitment Services are looking to recruit a Customer Support Assistant for our industry leading client in the Accrington area. This is a crucial role in ensuring smooth operation of our client's business and requires keen attention to detail, excellent communication skills and the ability to effectively multitask. Roles and responsibilities *...

  • Customer Support Assistant

    3 weeks ago

    Accrington, United Kingdom CV-Library Full time

    NW Recruitment Services are looking to recruit a Customer Support Assistant for our industry leading client in the Accrington area. This is a crucial role in ensuring smooth operation of our client's business and requires keen attention to detail, excellent communication skills and the ability to effectively multitask. Roles and responsibilities *...

  • Customer Insights Specialist

    1 week ago

    Accrington, Lancashire, United Kingdom Ipsos Full time

    Job DescriptionAs a Customer Insights Specialist at Ipsos, you will be part of a dynamic team that conducts market research interviews with consumers in their homes. Your primary responsibility will be to gather insights from participants through face-to-face conversations.About the RoleThis is an exciting opportunity for those who enjoy interacting with...

  • Human Resources Specialist

    2 weeks ago

    Accrington, Lancashire, United Kingdom Everlinked Ltd Full time

    Everlinked Ltd is seeking an experienced Human Resources Specialist to support the delivery of its ambitious growth plans in the UK. As HR Advisor, you will work closely with the UK HR Manager to ensure that the business meets its objectives while maintaining a people-centric culture.About the Role:Delivering end-to-end employee lifecycle processes, from...