Customer Service Advisor

4 weeks ago


Manchester, United Kingdom L&I Eaton Accident Repair Centre Full time

Customer service advisor required for a busy vehicle accident repair centre, hours will be 8.30am until 5.30pm Monday to Friday.

Duties will include taking incoming and making out going calls from insurance companies and policy holders, also dealing with Management to ensure the smooth running of the business during the course of the working day. The role will also include updating policyholders during the course of repair whilst their vehicle is on site with us.

You must be confident and enthusiastic whilst dealing with policy holders, to gain their faith with us whilst their car is on site with us being repaired.

You must also be experienced with working in a busy environment.

COVID-19 precaution(s):

- Sanitisation, disinfection or cleaning procedures in place

Job Duties:

- Answer incoming customer inquiries
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

Work remotely
- No

**Job Type**: Permanent

**Salary**: From £22,880.00 per year

Schedule:

- 8 hour shift

Work Location: One location

Reference ID: Customer Service Advisor



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